Quality Control Inspector Resume Example

24/7 service of inbound calls for roadside assistance and other service requests from
client's customers and/or client account representatives for assistance with items such as:
– a vehicle that won't start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident
• Place outbound calls to list of client's service providers to secure appropriate towing
assistance to resolve the customer's needs
• Possible outbound calls to client, client's customers and/or client account representatives
for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives
• Outbound coordination to client's service providers & possible follow up calls for
clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer's location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy's
program.

• Addressed customer service inquiries quickly and accurately
• Evaluated customer account information to assess current issues and determine potential solutions

• Inbound phone and video customer
service/technical support. Handle technical support
questions via phone, with video capability.
• Research, analyze and determine an appropriate
course of action for TurboTax customers.
• Interact with customers via phone focusing on
software navigation questions as well as assisting
customer with locating prior years' returns and
amendments.
• Serve as ambassador for the Intuit brand; take a
caring and empathetic approach to customer
interactions and/or escalation to a higher level of
expertise.
• Document all issues, resolution and follow up
action

• Provided primary customer support to internal and external customers in fast-paced environment.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Entered customer interaction details in database to track requests, document problems and record solutions offered.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Answered constant flow of customer calls with up to 70+ calls in queue per minute.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Answered customer telephone calls promptly to avoid on-hold wait times.