(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Quality Inspection position that will build on my diverse skill set and allow for continued personal and professional growth with expertise in manufacturing and lean operations meeting deadlines and assist manpower to keep production flowing smoothly and efficiently with minimal non-conformances. Adaptable team player easily coordinating and implementing approved changes within the manufacturing process.

  • Communication and interpersonal skills
  • Material Accountability
  • Excellent Technical Skills
  • Problem Solving 
  • 5S / Training Focal
  • Strong mechanical aptitude
  • Project management skills
  • Value Stream Mapping
  • Microsoft applications skills
  • Proficiency in Velocity, REDARS, 3Dvia, IVT, CMES, MES, & COGNOS
  • Quality Assurance & compliance
  • Blueprint interpretation expertise
  • Process Improvement / Metrics
Embry Riddle 101 West Hill Blvd., Building 221, Room 128, Charleston AFB, Expected in Pursuing, Anticpated completion Feb 2019 Bachelor of Science : Technical Managment - GPA :

Remington College Little Rock, AR Expected in July 2007 Diploma : Medical Insurance and Coding - GPA :
Work History
Vista Outdoors - Quality Control Inspector
Virginia Beach, VA, 06/2011 - Current

Quality Surge Team / Rapid Response team.

  • Team is configured to pass on speedy results for creation, and diminishes wait time for inspections.
  • Lean, cost reduction and employee involvement within my organization.
  • Responsible for stream-lining processes and inspections.
  • Proficiency in inspecting final assemblies, sub-assemblies, wiring and aircraft systems.
  • Disposition and document non-confirming defects, process to supplier quality thru MRB.
  • Processed quality records per appropriate procedures to maintain accountability, acceptance and status.
  • Inspect and verify all characteristics of assemblies, parts and defects.
  • Identify and document corrective actions, allowing improvement on processes and products.
  • Great knowledge of quality processes through my 10 years of quality

Quality Production Test / Structures.

  • Performed in-process inspections and audit manufacturing processes (hole check, torque, seal, cold work and electrical).
  • Inspected all electrical installations (wiring, crimping, terminations, grounding of wires).
  • Experience in root cause corrective action with proof of results.
  • Coordinate with production in reducing cost, defects, and supplier concerns.
  • Verified all work has been completed in accordance with Engineering drawings, and process documents.
  • Maintained necessary level of communications between shifts.
  • Tested products or sub-assemblies for functionality or quality.
  • Inspected outbound shipments and conducted random sampling to ensure product quality.
  • Inspected and tested components, assemblies and power tools.
  • Closely inspected parts to ensure they were clean and free of contaminants.
Genuine Parts Company - BENEFEDS Call center Team Lead/ SME
New York, NY, 09/2010 - 11/2010
  • Supervised a team of 20+ in providing quality customer service to all customers/clientele.
  • Serviced enrollments to over 10,000 eligible federal employee recipients.
  • Handled all escalations and supervisor calls while focusing on quality customer service.
  • Accurately assigned team goals and specifics to finish projects.
  • Coached agents on call quality, performance, and overall goal accomplishments.
  • Wrote disciplinary actions to all employees who did not meet satisfactory criteria.
City Of Louisville, Ky - Team Lead Customer Service Call Center Rep II
Louisville, KY, 06/2010 - 08/2010
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Successfully handled 80-110 calls per day.
  • Followed HIPAA guidelines and procedures on every call.
  • Gave accurate information on claims and dental benefits.
  • Documented all calls with proper information.
T-Mobile - Customer Service Rep II
City, STATE, 10/2009 - 2010
  • Managed high call volume with tact and professionalism.
  • Setup payment arrangement and collection for accounts.
  • Demonstrated the ability to do second level Technical care.
  • Clarified plans and payments for all customers.
Convergys - Customer Service Rep. II
City, STATE, 08/2008 - 06/2009
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Initiated operations improvements to improve overall call center productivity.
  • Enrollment to over 15,000 Medicare eligible recipients into United Health care's Plan.
  • Followed HIPAA regulations and guidelines.
  • Proven ability to communicate with customers via phone and in person.
  • Knowledge of CMS reporting requirements for Medicaid.
  • Knowledge of Medicare replacement plans and prescription drug plans.
  • Initiated operations improvements to improve overall call center productivity.

United States Navy - Personnel Specialist
City, STATE, 06/2002 - 06/2006
  • Drafted military and nonmilitary correspondence.
  • Ensured the proper check in and out of armed forces personnel into barracks.
  • Perform administrative functions for legal proceedings, such as preparing briefs and other documentation.
  • Maintaining all necessary logs, files and publications at the communications center
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Entered numerical data into databases in a timely and accurate manner.
  • Proficiency in Word, Excel, Power-point and access.
  • Assisted with receptionist duties, file organization and research and development.
  • Assisted in shipboard maintenance and repairs
  • Addressed and resolved general payroll-related inquires.
  • Recorded and filed employee benefit, salary and annual evaluation information.
  • Composed and drafted all outgoing correspondence and reports for managers

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School Attended

  • Embry Riddle
  • Remington College

Job Titles Held:

  • Quality Control Inspector
  • BENEFEDS Call center Team Lead/ SME
  • Team Lead Customer Service Call Center Rep II
  • Customer Service Rep II
  • Customer Service Rep. II
  • Personnel Specialist


  • Bachelor of Science
  • Diploma

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