Quality Inspection position that will build on my diverse skill set and allow for continued personal and professional growth with expertise in manufacturing and lean operations meeting deadlines and assist manpower to keep production flowing smoothly and efficiently with minimal non-conformances. Adaptable team player easily coordinating and implementing approved changes within the manufacturing process.
Skills
Communication and interpersonal skills
Material Accountability
Excellent Technical Skills
Problem SolvingĀ
5S / Training Focal
Strong mechanical aptitude
Project management skills
Value Stream Mapping
Microsoft applications skills
Proficiency in Velocity, REDARS, 3Dvia, IVT, CMES, MES, & COGNOS
Quality Assurance & compliance
Blueprint interpretation expertise
Process Improvement / Metrics
Education
Embry Riddle101 West Hill Blvd., Building 221, Room 128, Charleston AFB, Expected in Pursuing, Anticpated completion Feb 2019 ā āBachelor of Science:Technical Managment - GPA:
Remington CollegeLittle Rock, ARExpected in July 2007 ā āDiploma:Medical Insurance and Coding - GPA:
Work History
Vista Outdoors - Quality Control Inspector Virginia Beach, VA, 06/2011 - Current
Quality Surge Team / Rapid Response team.
Team is configured to pass on speedy results for creation, and diminishes wait time for inspections.
Lean, cost reduction and employee involvement within my organization.
Responsible for stream-lining processes and inspections.
Proficiency in inspecting final assemblies, sub-assemblies, wiring and aircraft systems.
Disposition and document non-confirming defects, process to supplier quality thru MRB.
Processed quality records per appropriate procedures to maintain accountability, acceptance and status.
Inspect and verify all characteristics of assemblies, parts and defects.
Identify and document corrective actions, allowing improvement on processes and products.
Great knowledge of quality processes through my 10 years of quality
Quality Production Test / Structures.
Performed in-process inspections and audit manufacturing processes (hole check, torque, seal, cold work and electrical).
Inspected all electrical installations (wiring, crimping, terminations, grounding of wires).
Experience in root cause corrective action with proof of results.
Coordinate with production in reducing cost, defects, and supplier concerns.
Verified all work has been completed in accordance with Engineering drawings, and process documents.
Maintained necessary level of communications between shifts.
Tested products or sub-assemblies for functionality or quality.
Inspected outbound shipments and conducted random sampling to ensure product quality.
Inspected and tested components, assemblies and power tools.
Closely inspected parts to ensure they were clean and free of contaminants.
Genuine Parts Company - BENEFEDS Call center Team Lead/ SME New York, NY, 09/2010 - 11/2010
Supervised a team of 20+ in providing quality customer service to all customers/clientele.
Serviced enrollments to over 10,000 eligible federal employee recipients.
Handled all escalations and supervisor calls while focusing on quality customer service.
Accurately assigned team goals and specifics to finish projects.
Coached agents on call quality, performance, and overall goal accomplishments.
Wrote disciplinary actions to all employees who did not meet satisfactory criteria.
City Of Louisville, Ky - Team Lead Customer Service Call Center Rep II Louisville, KY, 06/2010 - 08/2010
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Improved call center functionality and service capacity by resolving customerĀ complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Successfully handled 80-110 calls per day.
Followed HIPAA guidelines and procedures on every call.
Gave accurate information on claims and dental benefits.
Documented all calls with proper information.
T-Mobile - Customer Service Rep II City, STATE, 10/2009 - 2010
Managed high call volume with tact and professionalism.
Setup payment arrangement and collection for accounts.
Demonstrated the ability to do second level Technical care.
Clarified plans and payments for all customers.
Convergys - Customer Service Rep. II City, STATE, 08/2008 - 06/2009
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Initiated operations improvements to improve overall call center productivity.
Enrollment to over 15,000 Medicare eligible recipients into United Health care's Plan.
Followed HIPAA regulations and guidelines.
Proven ability to communicate with customers via phone and in person.
Knowledge of CMS reporting requirements for Medicaid.
Knowledge of Medicare replacement plans and prescription drug plans.
Initiated operations improvements to improve overall call center productivity.
United States Navy - Personnel Specialist City, STATE, 06/2002 - 06/2006
Drafted military and nonmilitary correspondence.
Ensured the proper check in and out of armed forces personnel into barracks.
Perform administrative functions for legal proceedings, such as preparing briefs and other documentation.
Maintaining all necessary logs, files and publications at the communications center
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Entered numerical data into databases in a timely and accurate manner.
Proficiency in Word, Excel, Power-point and access.
Assisted with receptionist duties, file organization and research and development.
Assisted in shipboard maintenance and repairs
Addressed and resolved general payroll-related inquires.
Recorded and filed employee benefit, salary and annual evaluation information.
Composed and drafted all outgoing correspondence and reports for managers
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