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Quality Control Inspector Resume Example

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QUALITY CONTROL INSPECTOR
Professional Summary

Computer-savvy analyst with unparalleled skills in customer relations, task prioritization and time management. Motivated to address technical concerns head-on, develop proactive solutions and implement corrections with efficiency. Knowledgeable and dedicated customer service professional with extensive experience in telecomunication and accounting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Multitasking
  • Excellent written and oral communication

  • Good communication skills
  • Telephone etiquette
  • Customer service
  • Team building expertise
  • Planning and organization
  • Cash flow management
  • Training development aptitude
  • Goal-oriented
  • Detail-oriented
  • Cash handling and management
  • Customer-oriented
  • Customer expectations management
  • Strong interpersonal skills
  • Positive and friendly
  • Strategic sales knowledge
  • International sales support
  • MS Office Suite
  • Exceptional time management skills
  • Consistently meets sales goals
  • Excellent work ethic
  • Computer literate
  • Skilled problem solver
  • Motivated team player
  • Active listening skills
  • Natural leader
Work History
Quality Control InspectorDaikin Air Technology - Waller, TX10/2017 - Current
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Completed supporting documentation for testing procedures, including data capture forms, equipment logbooks and inventory forms.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Customer Service ManagerSwissport Inc. - Queens, United States03/2016 - 02/2017
  • Cross-trained and provided back up for customer service managers.
  • Studied emerging markets and market shifts, capitalizing on opportunities and driving growth through identification of new markets.
  • Exceeded team goals and collaborated with staff members
    to implement customer service initiatives.
  • Trained and mentored other sales representatives to meet sales goals while growing business.
  • Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
  • Contacted existing and prospective customers by phone or email on a consistent basis, which resulted in regularly surpassing sales targets.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Business AnalystGlobacom - Lagos, Overseas, Nigeria01/2010 - 06/2016
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Collaborated on all stages of the systems development lifecycle, from requirements gathering to production releases.
  • Consulted regularly with internal customers on application development project status, new project proposalsand software-related technical issues.
  • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
Education
Bachelor of Science: Estate ManagementAbia State University - Nigeria2009
  • Dean's List [Second Semester 2008]
  • Graduated magna cum laude
  • Recipient of Dean's Scholarship
  • Graduated in Top 10% of Class
Accomplishments
  • Market Research
    Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Customer Service
    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    Handled guest complaints, maintaining a positive dining experience for all rest.
  • Inside Sales
    Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.
    Served as communication link between engineering consultants, MIS management and staff. 
  • Managed and led a team of 30 Retail Sales Associates.
  • Financial
    Compiled inventory lists and worked with vendors for product pricing and special orders.
    Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion
    Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up
    Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Resolved product issue through consumer testing.
Certifications
  • Adobe Certified Expert (ACE) - Photoshop
  • Computer Training Certificate
  • Sales Essentials Certificate
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Resume Overview

Companies Worked For:

  • Daikin Air Technology
  • Swissport Inc.
  • Globacom

School Attended

  • Abia State University

Job Titles Held:

  • Quality Control Inspector
  • Customer Service Manager
  • Business Analyst

Degrees

  • Bachelor of Science : Estate Management

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