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project estimator resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Skills
  • Client account management
  • Operations management
  • Staff training/development
  • Employee scheduling
  • Goal attainment
  • Conflict resolution
  • Team oversight
  • Safety processes and procedures
  • Strategic Planning
  • Recordkeeping
  • Customer retention
Work History
06/2019 to Current
Project Estimator Cretex Anoka, MN,
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data
  • Delivered comprehensive bid proposals for construction projects and gained client approval on costs
  • Customer relations lead for South East region, including the Carolina's, Georgia, Alabama, and parts of Tennessee
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Cultivated customer loyalty, promoted repeat customers and improved sales
03/2017 to 06/2019
Senior Team Leader Giant Eagle, Inc. Richeyville, PA,
  • Develop and mentor guest service leaders
  • Improved Guest Experience team by coaching team members to Target's new standards
  • Set schedules for 35 staff by planning and designating shifts and hours
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week
  • Motivated staff to perform at peak efficiency and quality
  • Hired and managed all front of store staff
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Monitored sales team performance, analyzed sales data and reported information to area managers
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Led targeted training programs to educate staff on product benefits and service capabilities
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base
  • Liaised with sales, operations, and management teams to develop solutions and accomplish shared objectives
  • Produced weekly, daily and monthly activity reports and forecasts
11/2010 to 03/2017
Team Leader Key Tronic Corporation Oakdale, MN,
  • Facilitated inter-departmental communication to effectively provide customer support
  • Mentored Guest Experience team to drive sales and guest loyalty as REDcard Captain, resulting in being the number 1 store in the district of 9 stores and consistently in the top 20 in the group of 72 stores
  • Supervised, trained, and coached team members on excellent guest service to drive sales and meet monthly goals for sales and payroll
  • Trained and developed new Guest Service Team Leaders for the district
  • Lead a team of 60+ team members
  • Helped the store achieve Golden Contribution for the fiscal year of 2017 by meeting sales and payroll goals for each month of the year.
    Launched and promoted new store brands, Project 62 and Hearth and Hand.
    Routinely led 10 to 30 team members daily through processes and routines.
    Developed new team training methods and standards in Home department which led to an increase in sales by 14%
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Partnered with other managers to identify and capitalize on sales trends and brand initiatives
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty
  • Cross-trained and provided back up for customer service managers
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Trained team on all aspects of operating procedures and company services
Education
Expected in 2021 to to
Bachelor of Arts: Business Management
Georgia Gwinnett College - Lawrenceville, GA
GPA:
Certifications
  • ServSafe Food Protection Manager Certification 2015
  • United States Marine Corps Delayed Entry Program 2009

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Resume Overview

School Attended

  • Georgia Gwinnett College

Job Titles Held:

  • Project Estimator
  • Senior Team Leader
  • Team Leader

Degrees

  • Bachelor of Arts

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