LiveCareer-Resume

program mentor resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and driven individual with impressive list of achievements and history of excelling in high-pressure environments. Skilled at igniting passion for learning in students, using creativity and alternate thinking to expand students' knowledge. Created lively discussion-based learning environment to capture students' focus.

Education and Training
Western Governors University Salt Lake City, UT, Expected in 09/2018 MBA : Business Administration - GPA :
Virginia Polytechnic Institute And State University Blacksburg, VA, Expected in 05/2012 Bachelor of Arts : Virginia Tech, Communications - GPA :
Skills
  • Reliable and trustworthy
  • Relationship building
  • Active listening
  • Collaboration
  • Conflict resolution
  • Multitasking
  • Project planning
  • Organization
  • Communication
  • Data Analytics
  • Decision-making
  • MS Office
  • Staff management
  • Training & Development
  • Critical thinking
Experience
Shore United Bank - Program Mentor
Ocean City, MD, 09/2018 - Current
  • Created and executed successful strategies to facilitate collaboration between stakeholders.
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
  • Employed skills in crisis intervention to help resolve difficult situations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Counseled students in career planning, job placement and academic goals.
  • Worked collectively with education professionals to deliver in-school support for identified students.
  • Handled 100+ students and cases around HR/ER issues, records, required documentation, etc simultaneously.
  • Analyzed program results to determine effectiveness.
  • Structured assignments with clear goals and criteria for assessment.
  • Evaluated students' individual abilities using tests and personal interviews.
  • Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
Wells Fargo - Bank Manager 2
City, STATE, 03/2018 - 06/2021
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Used PowerPoint to develop visual, feature-rich presentations to engage staff.
  • Promoted excitement among staff in branch through delivery of interesting topics/presentations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Monitored more than 500 client relationships per Month.
  • Maximized branch revenue by optimizing daily operations.
  • Developed quarterly branch business plan for maximum profitability and effectiveness.
  • Identified red flags and patterns of questionable activity
  • Assisted in Breaking up fraud ring valued at over $500,000 after conducting investigation to recover assets
  • Led group discussions with team members to develop new ways to combat fraud.
  • Input all information regarding fraud investigations into detailed newsletter that were submitted to North Georgia Fraud Team.
  • Gathered and analyzed market data to influence business decisions.
  • Balanced company objectives and customer desires when formulating marketing strategies.
Wells Fargo - Bank Manager 1
City, STATE, 06/2014 - 03/2018
  • Successfully Completed all Audits (BCR) and found to be exemplary among evaluators and peers.
  • Awarded Star Performer in Customer Experience for 2016, 2017, 2018 (Top 3 In Atlanta).
  • Effectively manages and recruits a team of diverse professionals.
  • Thoroughly plans and effectively implements action plans based on objectives, investigation, and milestones.
  • Proactively responds to client and respective team members regarding trends and anticipated risks with corresponding mitigations and contingencies.
  • Clearly communicate with clients and assures compliance with good financial practices and procedures set forth by company.
  • Effectively identifies potential/actual risks and problem solves as appropriate to address potential obstacles.
  • Provides timely status reports and metrics to key stakeholders as agreed.
  • Utilized effective interpersonal and active listening skills during interviews with potential fraudsters and witnesses regarding fraud cases.
  • Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred.
  • Examined various types of materials, including financial statements, written documents and financial instruments that could be used as evidence for fraud cases.
Wells Fargo - Personal Banker
City, STATE, 08/2013 - 06/2014
  • Gained Experience resolving and working through escalated and complex customer cases.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
  • Provided clients with information on bank accounts, institutional policies, financial products and related services.
  • Created strategic financial solutions to suit individualized client needs.

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Resume Overview

School Attended

  • Western Governors University
  • Virginia Polytechnic Institute And State University

Job Titles Held:

  • Program Mentor
  • Bank Manager 2
  • Bank Manager 1
  • Personal Banker

Degrees

  • MBA
  • Bachelor of Arts

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