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Production Associate Resume Example

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PRODUCTION ASSOCIATE
Summary

Mother of 3 children first and foremost. Working with the public in adult life taught great communication skills. Pay close attention to detail. Always complete a job to the best of ability. Quick and eager learner willing to train for advancement opportunities.

Methodical Production Worker able to keep up with physically demanding tasks. Willing to work hard in any role to accomplish team objectives. Ready to bring 13 years of customer service experience to future employment.

Experience
Company Name - Production AssociateCity, State05/2018 - 08/2020
  • Recorded production data in daily logs.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Organized all project components on work tables according to work flow.
  • Collaborated with management and engineering to adjust plans and maintain targets.
  • Troubleshot problems with equipment to relay to Maintenance to make repairs or report diagnostics to supervisors.
  • Completed product assembly according to standardized procedures.
  • Evaluated all printed components to comply with quality control standards.
  • Helped machine operators set up and tend equipment to complete runs.
  • Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
  • Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Maintained detailed project specification records and issued work orders to outside vendors.
  • Moved items between machines, conveyors and transport equipment based on current production needs.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Organized Carrier and Ballistic materials for the sewing department to sew and prepare for assembly work.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
  • Trained new employees on proper use of Cutting tools and equipment to prevent accidents.
  • Set up the Gerber and cutting machines after careful review of job specifications.
Company Name - ReceptionistCity, State06/2017 - 05/2018
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Created professional memoranda, letters and emails for body shop workers, meeting expected deadlines for distribution.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Entered data in Microsoft Excel software to keep records of payment information.
  • Scheduled appointments based on mechanics and body technician availability and established load parameters.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 5 body technicians.
  • Rendered information to callers and drafted office emails.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Drafted professional business communication, including emails and invoices.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Processed payments for bodywork and updated accounts to reflect balance changes.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered calls to help over about 15-20 customers each day.
Company Name - CashierCity, State04/2016 - 06/2017
  • Helped customers find specific products, answered questions and offered advice.
  • Processed returned items in accordance with store policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Received payments for Tennessee Forestry Licenses, lottery, snacks and issued receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving cashier issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected items for damage and obtained replacements for customers.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Company Name - Information Desk ClerkCity, State02/2015 - 12/2015
  • Became knowledgeable of all materials required of Information Clerks.
  • Maintained professional tone at all times, including during peak rush hours.
  • Monitored daily and weekly schedules and monthly calendar obligations for 3 seperate facilities so customers knew what to expect each day.
  • Answered calls to help over 200 customers each day.
  • Managed more than 100 incoming calls per day.
  • Directed visitors to appropriate personnel to address concerns, resolve complaints or answer camping regulation questions.
  • Scheduled and confirmed appointments.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained office safety by screening visitors, updating logs and issuing temporary and seasonal camping passes.
  • Responded to customer concerns and issues by contacting appropriate personel to resolve.
  • Prepared overnight camping passes for guests.
  • Oversaw office inventory by restocking office supplies.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Drafted professional business communication via email.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Skills
  • Digital Archiving
  • Workflow Optimization
  • Quality control
  • Records administration
  • Equipment operation
  • Documentation ability
  • MS Office
  • Communications
  • Supervision
  • Relationship development
  • Inventory management
  • First Aid/CPR
  • Administrative support
  • Team management
  • Organization
  • Team building
  • Process improvement
  • Planning and coordination
  • Problem resolution
Education and Training
Some College (No Degree): Business Administration And ManagementIndependence UniversityCity, State
  • 3.4 GPA
  • Completed 1st semester with hopes of returning and continuing education in Business administration and management.
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Resume Overview

School Attended

  • Independence University

Job Titles Held:

  • Production Associate
  • Receptionist
  • Cashier
  • Information Desk Clerk

Degrees

  • Some College (No Degree) : Business Administration And Management

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