pastry chef resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Teamwork and Collaboration
  • Active Listening
  • Report preparation
  • Complaint resolution
Work History
Pastry Chef, 05/2018 to Current
Sage Hospitality Resources, LlpBethesda, MD,
  • Devised processes to boost long-term business success and increase profit levels.
  • Created and updated company digital presence to enhance marketing through professional website and optimized social media profiles.
  • Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Prepared annual budgets with controls to prevent overages.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Studied latest trends to add new merchandise to product lineup
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and maintain excellent customer service.
  • Built loyal account base and long-term business relationships.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Investigated and resolved customer inquiries and complaints quickly.
Advanced Medical Support Assistant, 10/2014 to 12/2014
Department Of Veterans AffairsSmyrna, TN,
  • Schedule, cancel, and re-schedule patient's appointments and/or consults
  • Entering no-show information
  • Monitoring electronic wait list
  • Preparing for clinic visits
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit
  • Verifying and updating demographics and insurance information
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays and pre-authorization requirements for specific coverage
  • Used VISTA, CPRS, CHCS, VetLink and Insurance Buffer to maintain and record patient data and generate reports.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Personnel Specialist, 12/2013 to 05/2014
City Of Louisville, KyLouisville, KY,
  • Gain, transfer, prepare personnel for retirement
  • Serve as Command Pass Coordinator for NOSC Chicago
  • Extensive knowledge of DOD and Navy-wide instructions and issuance
  • New Accession Training Program Coordinator for NOSC Chicago
  • Established solid and valuable working relationships with different NOSCs, Navy Personnel Command, Personnel Support Detachment Great Lakes and Navy Schoolhouses for transfers, pay, and separation
  • I.D Card issuance and termination
  • Providing enlisted people with information and counseling related to Navy occupations, opportunities for general education and job training, requirements for promotion, and rights and benefits
  • Perform counseling and interviewing personnel on a variety of matters and applications
  • Administer and prepare sites for several advancement examinations
  • Make recommendations for assignments
  • Write official letters and reports
  • Maintain payroll and accounting databases for disbursement and collection of government funds
  • Print Resume Perform travel claim accounting and prepare financial reports
  • Initiated and maintained over 1400 personnel and employee-related files and records and established archives to support internal audits
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel
  • Designed and implemented internal training for supervisors and other personnel
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Intelligence Analyst, 02/2009 to 12/2012
Department Of Homeland SecurityClarksburg, WV,
  • Analyzing intelligence information
  • Presented over 900 presentations ensuring 100% certification, Assess individual needs of each command and tailor briefs to meet training needs and increased program effectiveness from less than 90% to 100% in less than three months
  • 26 weeks of classroom training and 38 months of briefing experience in a military setting
  • Trained 81 commands in under 36 months raising certification of personnel from under 70% to approximately 98%
  • Identifying and producing intelligence from raw information
  • Assembling and analyzing multi-source operational intelligence
  • Preparing and presenting intelligence briefings
  • Preparing planning materials for photographic reconnaissance missions
  • Analyzing results, preparing reports
  • Preparing graphics, overlays and photo/map composites
  • Plotting imagery data using maps and charts
  • Providing input to and receive data from computerized intelligence systems
  • Maintaining intelligence databases, libraries and files
  • Supervised creation and validation of anti-terrorism plans on all ships
  • Sorted and routed incoming correspondence and messages
  • Developed and led training programs in preparation for combat
  • Wrote office job descriptions and directives
  • Served as custodian of classified documents
  • Prepared documents for destruction
  • Briefed upper-level personnel on emerging threats.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Delivered services to customer locations within specific timeframes.
Bachelor of Science: Cybersecurity And Information Assurance, Expected in 03/2023
Western Governors University - Salt Lake City, UT
  • Member of Cybersecurity Club
Associate of Applied Science: Pastry Arts, Expected in 5 /2019
College of Southern Nevada - Las Vegas, NV
Associate of Applied Science: Culinary Arts, Expected in 5 /2018
College of Southern Nevada - Las Vegas, NV
Associates in Arts: General Studies, Expected in 05/2014
College of Lake County - Grayslake, IL
High school diploma: , Expected in 6/2007
Waukegan High School - Waukegan, IL
  • CompTIA A+ certified
  • CompTIA Project+ certified
  • ITIL v4 certified
  • EC-Council Certified Encryption Specialist certified

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Resume Overview

School Attended

  • Western Governors University
  • College of Southern Nevada
  • College of Southern Nevada
  • College of Lake County
  • Waukegan High School

Job Titles Held:

  • Pastry Chef
  • Advanced Medical Support Assistant
  • Personnel Specialist
  • Intelligence Analyst


  • Bachelor of Science
  • Associate of Applied Science
  • Associate of Applied Science
  • Associates in Arts
  • High school diploma

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