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nsd shift supervisor resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing client, agency and employee needs. Dedicated individual with 5 years of experience in the residential treatment and behavioral health field. Skilled at coordinating activities, managing chaotic workflow, mentoring co-workers and youth. Strong leader known for decisiveness and problem-solving skills seeking challenging yet rewarding employment.

Skills
  • Coordinating Daily Operations
  • Staff Supervision
  • Work Planning and Prioritization
  • Safety Procedures
  • Shift Scheduling
  • Team Collaboration and Leadership
  • Continuous Improvement
  • Documentation and Reporting
  • Regulatory Compliance
  • Performance Monitoring
  • Budget Adherence
  • Problem-Solving
  • Verbal and Written Communication
  • Hiring and Training
  • Assigning Work
  • Decision Making
  • Coaching and Mentoring
  • Critical Thinking
  • Conflict Resolution
  • Relationship Building
  • Active Listening
Education and Training
Cornell University Ithaca, NY Expected in 06/2019 Therapeutic Crisis Intervention : Train the Trainer - GPA :
SUNY Polytechnic Institute Utica, NY Expected in 05/2019 Bachelor of Science : Sociology - GPA :
Mohawk Valley Community College Utica, NY Expected in 05/2017 Associate of Arts : Liberal Arts And General Studies - GPA :
Experience
Elwyn - NSD Shift Supervisor
Livermore, CA, 08/2021 - Current
  • Collaborated with team members to improve performance and implement training updates.
  • Reinforced rules to promote superior employee performance.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize safety.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Handled escalated youth and/or parental concerns and emergencies in absence of program manager or program supervisor.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Improved resident and staff engagement through group activities.
The House Of The Good Shepherd - RTA Shift Supervisor
City, STATE, 09/2020 - 08/2021
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Reinforced rules to promote superior employee performance.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Improved resident and staff engagement through group activities.
The House Of The Good Shepherd - RTF Program Supervisor
City, STATE, 03/2019 - 09/2020
  • Fostered relationships to define programming needs and strengthen organizational standing.
  • Analyzed program effectiveness to optimize workflows.
  • Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
  • Oversaw team reporting, performance and quality assurance for group of personnel.
  • Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
  • Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
  • Analyzed current program spending and current cost-saving measures to increase savings.
  • Participated in peer review process to evaluate performance of other staff members.
  • Delegated tasks to staff and volunteers during daily activities and organized events.
  • Prepared reports and financial statements regarding program operations.
  • Scheduled and developed program activities in accordance with program needs.
The House Of The Good Shepherd - Behavior Support Specialist
City, STATE, 11/2017 - 08/2019
  • Observed participants for behavioral concerns and adherence to schedules.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
  • Met with probation officers and police to exchange necessary information during treatment process.
  • Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
  • Counseled family members to assist in understanding, dealing with or supporting clients or patients.
  • Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
  • Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.

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Resume Overview

School Attended

  • Cornell University
  • SUNY Polytechnic Institute
  • Mohawk Valley Community College

Job Titles Held:

  • NSD Shift Supervisor
  • RTA Shift Supervisor
  • RTF Program Supervisor
  • Behavior Support Specialist

Degrees

  • Therapeutic Crisis Intervention
  • Bachelor of Science
  • Associate of Arts

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