Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Skills
Guest amenities
Team building and supervision
Hospitality services
Room assignments
Hotel reservation systems
Corporate branding
Conflict and issue documentation
Interviewing and hiring
Cash transactions
Guest check-in and check-out
Rate updates
Cash management
Reservations
Account changes
Issue resolution
Office meetings
Guest safety
Keenness of insight
Listening skills
Training and mentoring
Administrative skills
Experience
03/2022 to Current
Night Shift SupervisorUniversal Forest Products, Inc. – Parker, PA,
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Completed opening and closing duties to facilitate business operations.
Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
Kept areas clean, neat and inspection-ready to comply with product guidelines.
Trained empClaireees in proper work procedures and performance strategies to optimize operations.
Collaborated with team members to improve performance and implement training updates.
Addressed customers' concerns and questions and handled complaints.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
01/2021 to Current
Font Desk Manager Club Demonstration Services – Douglasville, GA,
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Managed customer complaints and rectified issues to complete satisfaction.
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Managed tasks and responsibilities for front office empClaireees when the team was understaffed.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Developed lasting relationships with guests that built Clairealty and drove hotel revenue.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Anticipated guests' needs ahead of time and responded to requests efficiently.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Arranged special accommodations for guests to maintain optimal satisfaction.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Monitored reservations to track incoming parties and special events.
Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Hosted office meetings with staff to answer questions, resolve issues and keep empClaireees informed of changes.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Balanced hotel accounts at end of each shift.
Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
Facilitated front desk operations for busy high-volume hotel.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Trained front office personnel in fire, life, and other emergency procedures.
Provided concierge services for guests.
Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
Posted room charges for food, liquor and telephone calls based on individual customer actions.
Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
03/2018 to 04/2019
Product DemonstratorWorcester Polytechnic Institute – Worcester, MA,
Answered questions and helped customers find items while offering samples.
Engaged customers warmly and encouraged each to try products, boosting sales of [Type] items.
Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
Reviewed product displays before and after demonstrations to check for proper product arrangement.
Learned about company history and products to share detailed information with customers.
Managed and successfully controlled in-store sampling of [Product or Service] by preparing samples and interacting with customers.
Collected contact information from interested customers to follow up with additional sales and product information.
Described use and operation of merchandise to customers in [Number]-minute presentation.
Produced $[Amount] in sales within [Timeframe] by [Action].
Created positive and rewarding client experiences through warm and friendly customer interactions.
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Replenished product stock to maintain appropriate levels and meet expected sales demands.
Collaborated with customer service team members to assist with product information and provide outstanding service.
Promoted [Type] products by educating customers and prospects about offerings.
Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
Increased sales [Number]% through training and professional presentations.
08/2002 to 12/2003
CashierWalmart – City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped with purchases, locating items and signing up for rewards programs.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases and supported transactions to streamline sales process.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Answered customer quests, provided store information and escorted to desired store areas.
Received payments for products and issued receipts.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Assisted customers with account updates, new service additions and promotional offers.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Processed [Number] transactions per day with exceptional accuracy.
Increased sales by suggesting specific complementary items to customers.
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