mitigation technician resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

I'm a punctual, professional, and dedicated member of any team, with the skills and experience to back myself up. I've been a member of many work teams offering me a well-rounded skill set applicable to almost all jobs. I've been hard at work since I was fifteen, excelling in all fields. I have a strong customer service background with an outgoing and uplifting personality, coupled with the grit and determination to be beneficial in nearly any position.

  • Facilities maintenance
  • Microsoft Excel
  • Written and verbal communication
  • Customer service
  • Merchandising knowledge
  • Product Sales
  • Reliable and punctual
  • Customer- and service-oriented
  • Team player mentality
  • Accurate money handling
  • Outgoing personality
  • Computer competency
06/2016 to Current
Mitigation Technician Utah Disaster Kleenup Draper, UT,
  • Led a crew in the cleaning, mitigation, and restoration of different residential buildings. We would handle different types of water and mold damage, along with fire damage, and fully mitigate the damage and get the house ready to be repaired.
  • Worked on an advanced computer system in sync with the insurance company transmitting accurate and valuable customer information.
  • I took three accumulative courses to improve my knowledge in this industry, and am IICRC water certified.
  • I would lead job sites and direct upwards of ten people to do complex work and reported information back to our coordinator.
  • I often made suggestions on how to improve the workplace, and would often make schedule change and coordinations of my co-workers 10 to 15 years older than me.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • I would work closely with disgruntled homeowners following large losses in their homes and learned how to handle frustrated and stressed customers.
  • I would often receive high reviews and on more than one occasion the office would get compliments on my expertise and well-spoken manner.
04/2017 to 08/2018
Sales Associate Trilogy Health Services Mount Olivet, KY,
  • I wore many hats at Olympia Sports, and as I was typically alone, or working with one other individual. I was a sales associate, a cashier, a stocker, and would consistently manage the storefront and keep it in the best shape possible
  • Maintained knowledge of current promotions, payment policies, and security practices. I was trusted to make bank deposits and closed every day I worked to ensure money was properly deposited.
  • Retained product, service and company policy knowledge to serve as a resource for both coworkers and customers. I would have to keep a deep knowledge of all the sports equipment and their functionality, along with the latest sporting apparel in order to make adequate sales.
  • Although I would only work one to two days due to school, I was typically top three in sales in the store for the month, demonstrating my outstanding customer service and dedication to my job.
  • I was a great team player, often receiving calls and texts from my co-workers looking for help running the computer systems or finding merchandise, and I would always be a reliable source for them to look for assistance.
  • I would often train new employees and train them on the layout of the store, the intricacies of our computer and sales programs, and the protocols we followed.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas and sales goals such as upselling and UPT goals.
  • I was trusted to conduct most sales and customer service individually, and would often work with customers from the time they entered the store to the time they left.
06/2017 to 08/2018
Warehouse Worker Lb&B Middletown, PA,
  • Staged products between receiving, storage and shipping areas to accurately transfer items.
  • Identified defective, lost or missing merchandise and promptly reported issues to the supervisor.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Hunted for merchandise attempting to find a specific quantity and size for merchandise to be hung and sent to the storefront for selling
  • Ensured damaged products were identified and removed when received.
  • Accurately recorded inventory levels to support the completion of order requests and audits.
07/2015 to 08/2018
Soccer Official Ymca Twin Cities Monticello, MN,
  • Alerted players, coaches and fellow officials to rule infractions and issued penalties.
  • Was a second level official handling high-intensity games for players my age or a few years younger than I.
  • I made high-pressure decisions in high-intensity environments and often received praise on my ability to make the right decision with almost no time.
  • I became a very reputable official, getting to do playoff games in local and state tournaments, and was one of the youngest officials to be the head ref in state playoff games.
  • When I was sixteen, I was the head referee of over 5 fields at the largest tournament in the state for middle school travel soccer. I would coordinate all games and answer questions from both officials and spectators regarding high-pressure games.
  • I was nominated for referee of the year for the state of Maine my second year officiating, a reward nobody from my district is typically nominated for.
Education and Training
Expected in 06/2018 to to
High School Diploma:
Marshwood High School - South Berwick, ME
Expected in to to
MBA: Business Undecided
Roger Williams University - Bristol, RI

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Resume Overview

School Attended

  • Marshwood High School
  • Roger Williams University

Job Titles Held:

  • Mitigation Technician
  • Sales Associate
  • Warehouse Worker
  • Soccer Official


  • High School Diploma
  • MBA

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