mitigation manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dependable Restoration Technician with 10 years of experience in providing support to victims of fires, floods and other disasters by helping owners restore properties. Offering expertise in cleaning damaged properties, installing new materials and sanitizing homes. Physically fit and agile with ability to lift over 75 pounds. Available 40 hours per week, including weekends and evenings. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Water damage assignment
  • Manual hand tools operations
  • Fire assignments
  • Mold remediation
  • Innovative restoration methods
Work History
Mitigation Manager, 01/2018 to 03/2021
MastecVanceboro, NC,
  • Trained and developed personnel to improve safety, employee relations and resolve mitigation issues.
  • Continuously encouraged all employees within Mitigation department to present positive, exemplary image to customers through customer service and knowledge.
  • Identified and diminished performance gaps by coaching and supervising 7 subordinates.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Evaluated employee performance on weekly basis and conveyed constructive feedback to improve skills.
  • Developed and administered project budgets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Optimized processes and supervised 7 employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for Mitigation department activities for compliance with industry standards and government regulations
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Optimized processes and supervised 7 employees, including overseeing administration, budgeting, sales and scheduling protocols. Wrote all mitigation estimates and maintained budgets and held gross profit margins between 60-70%.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Recruited and developed 7 employees for Mitigation department.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
Restoration Supervisor, 01/2017 to 06/2018
Servicemaster Restoration ServicesNewnan, GA,
  • Making a schedule for all technicians daily, managed over 20 customer calls per day, speaking with adjusters, following up on jobs that go on daily and monitor technicians progress to ensure mitigation was done in timely manners.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated report data to proactively adjust and enhance operations.
  • Accomplished multiple tasks within established timeframes.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Directed staff and managed annual capital budget.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Prepared and recommended long-range plans for development of department personnel.
  • Recorded inventory sales into organization's weekly income report.
  • Approved regular payroll submissions for employees.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees, including training, mentoring and new hire documentation.
Restoration Technician, 06/2012 to 04/2015
Disaster OneCity, STATE,
  • Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air, and upholstery.
  • Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers, and disinfectants.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Dehumidifiers and specialty drying equipment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Developed team communications and information for meetings.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Head Middle School Boys Basketball Coach, 05/1999 to 08/2010
Jefferson Davis Middle SchoolCity, STATE,
  • Prepared athletes for special competitions and tournaments
  • Conveyed rules and regulations clearly, promoting better understanding among players and decreasing fouls during games
  • Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates
  • Coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements
  • Supervised academic progress of student-athletes and scheduled tutoring services when needed
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
  • Participated in fundraising events, helping team bring in funds to pay for travel and other expenses
  • Monitored athletes during events and practice to quickly identify injuries
  • Promoted good sportsmanship with competing teams on- and off-field
  • Acted as positive role model for team participants and in community
  • Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition
  • Submitted purchase requests for new supplies, uniforms and equipment
  • Worked with boosters to obtain full funding and support for program
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
  • Directed ambitious practice sessions to boost athletic abilities and teamwork
  • Promoted stretching, mobility work and proper form to help athletes safely build strength
  • Boosted performance of individual athletes by devising strategic personal training programs
  • Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
: Interdisciplinary Studies, Expected in to Virginia Union University - Richmond, VA
  • Relevant Coursework Completed: Elementary education with concentration in the English Arts
  • Received Athletic Basketball scholarship
High School Diploma: , Expected in 06/1996 to Bethel High School - Hampton, VA,
  • Received an athletic basketball scholarship to Virginia Union University
  • Elected Captain of Basketball Team
  • Awarded Most outstanding Player
  • Member of Book club
  • Member of Jr honor society
Additional Information
  • 917-972-9957 , Authorized to work in the US for any employer

Master Textile Cleaner

Master Fire & Smoke Restorer

Master Water Restorer

Xactimate Proficiency


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Resume Overview

School Attended

  • Virginia Union University
  • Bethel High School

Job Titles Held:

  • Mitigation Manager
  • Restoration Supervisor
  • Restoration Technician
  • Head Middle School Boys Basketball Coach


  • Some College (No Degree)
  • High School Diploma

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