milieu specialist ii shift supervisor resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated and experienced Intensive Case Manager with a proven track record of success in managing high-risk cases. Skilled in crisis intervention, resource navigation to clients in need. Passionate about working with underserved populations and promoting social justice. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Operate in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.

University of Massachusetts - Boston Boston, MA Expected in 05/2023 Bachelor of Arts : English & Psychology - GPA :
Bunker Hill Community College Boston, MA, Expected in 12/2020 Associate of Arts : English - GPA :
  • Member of Phi Theta Kappa (Honor Society).
  • Member of the Commonwealth Honors Program.

Marblehead High School Marblehead, MA, Expected in 06/2018 High School Diploma : - GPA :
  • First Aid/CPR
  • CPI trained
  • Client relations
  • Mental health/Mental Illness
  • Social Services/Human Resources
  • Program/Case Management
  • Patient advising
  • Intake and discharge
  • Treatment planning/Patient assessment
  • Trauma Recovery
  • Behavioral Health
  • Individual group counseling
  • Clinical Skills
Work Experience
National Indemnity Company - ACCS Intensive Case Manager
, , Lynn, MA 09/2022 - Current
  • Provided community outreach to each individual as part of a multi-disciplinary team
  • Provided side-by-side interventions that focus on problem-solving, skill training modeling, optimism, and encouragement.
  • Worked with team members and each individual to develop a person-centered treatment plan.
  • Assisted each individual in being fully integrated into their communities by supporting them in developing natural supports.
  • Empowered each individual to exercise control over their lives, focused on their treatment, leisure activities, employment, and their personal recovery
  • Provided on-call coverage on evenings and weekends as scheduled
  • Obtained and maintained current CPR, First Aid, MAP, and all other required training certifications. Ensure that all certificates are current and provided all required documentation to the Agency.
  • We assessed the cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Eliot Community Human Services - Milieu Specialist II/Shift Supervisor
, , Lynn, MA 04/2022 - 09/2022
  • Daily coordination of youth and staff in executing the plan of the day in accordance with the program, DCF, DYS, DMH, DEEC, and ECHS policies and procedures.
  • Served as the lead staff for all assigned shifts, ensuring all policies are followed and systems are completed.
  • Provided monthly documented supervision for assigned staff. Participate in yearly performance evaluations for assigned staff.
  • Participated in the development and implementation of Individual Action and Crisis Prevention Plans.
  • Attended supervision, staff, and shift change meetings and training as required. Participated in intakes as needed.
  • Lead daily groups as assigned.
  • Managed the program security equipment including radios, keys, and all other assigned equipment according to policy.
  • Actively monitored and participated in community service, recreation, visits, family time, and other off-ground activities. Safely transported the youth to activities, appointments, school, work, and visits.
Bay Cove Human Services Inc. - Group Care Worker I
, , Lynn, MA 02/2021 - 04/2022
  • Prepared shift summary reports for admin and communicated regularly on goals and progress. Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintain cleanliness, sanitation, and organization of assigned station and service areas. Performed household tasks such as laundry, dusting, washing dishes, and vacuuming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Administered medication to clients.
  • Promoted to Shift Supervisor Milieu Specialist II 04/1//2022.
Lahey Health Behavioral Services - Case Manager-Addiction Services
, , Somerville, MA 01/2020 - 02/2021
  • Partnered with physicians, social workers, activity therapists, nutritionists, and other case managers to develop and implement individualized care plans and document all patient interactions and interventions in electronic charting systems.
  • Administered medications to clients.
  • Determine and coordinated an appropriate level of care to meet individual patient needs.
  • Provide individual and group counseling to clients regarding substance abuse, including education, life skills, relapse prevention, etc., as well as crisis intervention as necessary.
  • Prepare client evaluations, develop and implement treatment plans, maintain client records, and document program progress accurately and quickly. Refer services and follow up as needed to best support client needs.
  • Retain a large variety of information and interpret it to various publics, multitasking and performing secretarial and clerical duties with speed and accuracy without supervision.
  • Work with people from diverse backgrounds, and communicate regularly with law enforcement, legal, and community leadership professionals on behalf of clients.
  • Performed drug screening, obtained urine samples from clients, and did mandatory bag and item checks to ensure no unsafe items/substances entered the program.
Company Name - Recovery Specialist
, , Tewksbury, MA 02/2019 - 01/2020
  • Assisted clients in reaching their personal goals and tracking their milestones, helping them to achieve success at whatever stage in their recovery.
  • Collaborated with Clinical Supervisor and fellow colleagues to ensure client progress.
  • Observed and supervise buildings and grounds. Provided transportation to clients to attend meetings and appointments as needed.
  • Provided peer counseling and supports patients in establishing treatment goals and achieving and maintaining recovery.
  • Searched client belongings on admission and at discharge, or as otherwise directed by supervisor.
  • Completed all necessary checklists, shift documentation, and record-keeping in a timely manner in accordance with agency policies and procedures.
  • Administered medications, and effectively maintained a clean and safe working environment during shifts. Performed drug screening, and obtained urine samples from clients.
  • Educated patients about addiction and utilizes motivational enhancement techniques to explore ambiguity and tip the scales toward treatment.

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Resume Overview

School Attended

  • University of Massachusetts - Boston
  • Bunker Hill Community College
  • Marblehead High School

Job Titles Held:

  • ACCS Intensive Case Manager
  • Milieu Specialist II/Shift Supervisor
  • Group Care Worker I
  • Case Manager-Addiction Services
  • Recovery Specialist


  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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