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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Dedicated, hardworking multi-unit restaurant area supervisor with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Experience leading multi-million dollar restaurants. Driven to raise the bar for dining and all aspects of guest relations.
Skills
  • Inventory control and record keeping
  • Natural leader
  • Strong work ethic
  • Passion for customer satisfaction
  • Proven cost-control expert
  • Conflict resolution techniques
  • Trained in performance and wage reviews
  • Results-oriented
  • Business operations expertise
  • Marketing and advertising
  • Hiring and Interviewing follow Geoff Smart's WHO
  • Pal's BEI Certificate
  • 100% test score on Servesafe
Work History
05/2003 to 08/2004 Meat Cutter Weis Markets, Inc. | Accokeek, MD,
  • Ensured meats were properly cut in a timely manner.
  • Maintain proper temperature and humidity levels for meat products.
  • Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
  • Weighed, packaged and labeled meat and seafood products, following proper dating procedures.
  • Held the industries highest HCAAP standards while implementing many new country of origin regulations that the USDA encouraged prior to becoming law.

08/2004 to 08/2005 Meat Department Supervisor Whole Foods | Sherman Oaks, CA,
  • Lead a team of meat cutters and associates in a fast paced, high service standard department with sales north of $300,000/Wk.
  • Hired, trained, and held every employee accountable to providing the highest customer service scores and encouraged all staff to exceed all health department food safety procedures.
  • Ordered all paper supplies and seafood twice a week while consistently rotating over 5000lbs of product and recording COOL labeling Act information.
  • Developed associates into meat cutters and meat cutters into department supervisors.  Began a journey into the world of management.
08/2005 to 2010 Meat Department Manager Whole Foods | Tustin, CA,
  • First priority was Staff Development in a dysfunctional department with the goal of strengthening the team in order to bring Costco's values and high expectations in line.
  • Developed and trained Strong Interpersonal Skills within the team
  • Became a Strong Leader within the warehouse encouraging a sense of continuous development from the bottom to the top.
  • Efficiently Resolved Problems with inventory controls and yield adherence
  • Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
  • Managed documentation of and training on production procedures and work instructions.
  • Verified that all process control parameters were being documented and followed at all times.  When parameters were not followed I coached, disciplined, and if necessary terminated the team member.
  • Immediately addressed all expired product dispositions.
  • Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
  • Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.
  • Wrote a weekly employee schedule to meet the ideal hours needed for our average sales.
  • Effectively managed our inventory weekly, troubleshot our variances, and ran our P & L statement weekly in order to report. 

2010 to 11/2011 Marketing/Membership Manager Lintons Managed Services | Hummelstown, PA,
  • Directed and coordinated marketing activities and policies to promote products and services.  Mainly focusing on the largest part of Costco's business, membership fees.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.

05/2012 to Current Multi-Unit Manager Fresh Hospitality/ DBA Taziki's Mediterranean Cafe | City, STATE,
  • Managed and developed managers to ensure their inner-values were in line with Taziki's Purpose and Mission, to engage and connect with our guests, our fellow team members, and most importantly, our communities.
  • Effectively managed the construction sites, the purchase orders, and the hiring process for all new locations in my area with the most being 5 in 12 months
  • Collaborated with the General Managers to ensure we secured a 23-26% Food Cost rarely exceeding a waste variance higher than 1.8-2%.
  • Updated all GL accounts and Flash reconciliations prior to reporting our periodic P&L to the Board
  • Always ensured to keep labor between 16-20% depending on the stores volume and the experience of their staff with the main focus being on the criteria the guest were receiving a one of a kind experience in the fast casual industry.
Education
Expected in 1998 High School Diploma | Wheeler High School, Marietta, GA GPA:
Expected in BBA | Internation Business Georgia Southern University, Statesboro, GA GPA:
Expected in 2004 Bachelor of Arts | International Affairs Kennesaw State University, Kennesaw, GA GPA:

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Resume Overview

School Attended

  • Wheeler High School
  • Georgia Southern University
  • Kennesaw State University

Job Titles Held:

  • Meat Cutter
  • Meat Department Supervisor
  • Meat Department Manager
  • Marketing/Membership Manager
  • Multi-Unit Manager

Degrees

  • High School Diploma
  • BBA
  • Bachelor of Arts

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