Personable and dedicated Meat Cutter with extensive experience and versatility in the Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Successful at improving department processes, controlling loss and driving sales growth through effective merchandising and employee coaching. Proficient in recordkeeping, equipment management and inventory oversight.
Skills
Food safety
Meat processing
Retail cuts
Supply ordering
Schedule coordination
Temperature checks
Product packaging
Organizational skills
Relationship building
Clerical
Data management
Training & Development
Leadership
Communication
Team management
Problem resolution
Transaction management
Documentation skills
Safe balancing
Vendor relationships
Client relations and retention
Conflict resolution techniques
Talent development
Deadline-oriented
Customer Service
Product Knowledge
Skilled multi-tasker
Expertise in sales
Experience
Meat Cutter, 05/2013 to Current Jerry's Food – Rib Mountain, WI,
Cut, wrapped, weighed and labeled orders for customers.
Answered customer questions about specific products and cut meats to specifications.
Trained new employees on cleanliness, client interactions and various types of meat cuts.
Properly stored meat to decrease waste and increase product freshness span.
Educated customers on meat choices and preparation methods to increase sales.
Passed health inspections by correctly evaluating meat temperatures for safety and quality and keeping detailed records of heat statuses.
Filled daily specialized requests and completed wholesale orders.
Kept detailed records of meat cuts to ensure accurate inventories.
Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
Maintained proper food temperatures for numerous different products.
Accepted and examined quality and correctness of daily meat deliveries.
Increased frozen product sales through effective merchandising and product displays.
Accurately maintained inventory levels in all sub-departments.
Delivered quality meat and poultry products to meet specifications of customers, resulting in consistent sales.
Packed display case with meat and poultry products, checking price tags for accuracy.
Performed waste minimization, saleable yield and predictive costing methods for meat department.
Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
Implemented health and food safety protocols for sales and production environments.
Coached team members on equipment safety, food handling and merchandising techniques.
Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
Checked inventory on daily basis, placed supply orders and managed stocking of new goods.
Established loyalty, executing flawless customer engagement to drive client retention.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Modeled primary and secondary meat cutting skills with steak and boning knives to mentor meat counter associates.
Customer Service Team Leader, 05/2013 to Current Dow Jones – Houston, TX,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Interviewed, hired and trained new quality-focused customer service representatives.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Delivered continuous training to associates to maximize performance and customer relations skills.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Assessed departmental operations to determine areas for customer service improvement and support.
Recommended improvements to products and services to mitigate complaints.
Motivated teams by recognizing and rewarding excellence.
Set attainable daily, weekly and monthly goals and game plans.
Assisted with recruiting and hiring perspective candidates.
Attended job training to sharpen skills and keep informed of new products.
Supported associates career development by discussing potential for growth within company.
Utilized recognition and reward tools frequently to recognize achievements.
Handled cash and credit card payments and returned receipts, change and payment cards to customers.
Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Efficiently handled any payroll discrepancies with employees.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Managed administrative processes and prepared key reports and documentation.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Prepared and checked cashier register tills.
Organized cash movements between offices and to or from banks.
Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Investigated and solved account issues to maintain current and accurate money systems.
Sailing Instructor, 06/2015 to 01/2018 Clearwater Community Sailing Center – City, STATE,
Performed maintenance before, during and after season for all boats and equipment.
Completed re-certification and continuing education requirements related to safety and boating knowledge.
Built positive relationships with students, parents, colleagues and administrators.
Educated students using customized teaching methods and hands-on curriculum.
Evaluated student progress and adjusted learning plans to foster progress.
Planned classes focusing on instruction, demonstration and work time.
Developed and deployed oral and written assessment strategies for optimal review of student abilities.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Freshmen, Sophomore High School: International Baccalaureate , Expected in Suncoast Community High School - Riviera Beach, FL GPA:
Honor Roll 2013/2014
Girl's Softball Team Captain
All County Second Team
High School Diploma: , Expected in 05/2017 Clearwater Central Catholic High School - Clearwater, GPA:
Presidential Scholarship Recipient: Hofstra University
Rho Kappa Honor Society Member
Mu Alpha Theta Honor Society Member
National Honor Society Member
Spanish Honor Society Member
Science Honor Society Member
Graduated International Baccalaureate Program
Girl's Basketball Team Captain
Associate of Arts: Business Administration, Expected in St Petersburg College - Clearwater, GPA:
Accomplishments
Achieved and was presented with United Way Top Coordinator award in 2019 for surpassing fundraising goal. Encouraged over 80% participation rate and over $22,000 commitment.
Nominated for United Way Associate on Loan for remarkable leadership and community involvement.
Nominated and selected for Culture Ambassador. Passionately welcomed new associates into the vibrant culture of Publix Supermarkets.
Organized and coordinated bowling event for Special Olympics district wide. Raised over $20K.
Worked alongside professionals within the Muscular Dystrophy Association. Individually raised $2400. Nominated and selected for Volunteer Committee overseeing fundraising, incentives, and mission.
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