Manufacturing Associate Resume Example Company Name

MANUFACTURING ASSOCIATE

Summary

Customer service representative with over 5 years of experience in telephone customer service and face to face service. Experience in sales, technical support, customer care, handling customer complaints, and providing excellent communication to customers. I'm also 5 years in Aviation and Aerospace industry. Knowledge of computer software, machine data, precision measurements, and quality control. I'm aiming to use my skills in your position.

Skills

Data recording
Communication
Multitask
Quality inspection
Precision measuring
Money transactions
Empathy
Leadership
Customer service

Organization
Problem resolution
Product knowledge
Computer skills
40 wpm typing
Patience
Inbound Customer Service
Credit card payment processing

Experience

Customer Service Representative , Company Name, January 2021-CurrentCity, State

Documented conversations with customers to track requests, problems and solutions.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Scheduled and confirmed appointments.
Answered telephones and directed calls to appropriate staff members.
Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Evaluated customer account information to assess current issues and determine potential solutions.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Manufacturing Associate, Company Name, April 2019-April 2020City, State

Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas.
Troubleshooted problems with equipment, devices or products.
Worked from layout and work order, created programs and set up machines to produce required parts.
Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.

Composite Technician, Company Name, May 2014-April 2019City, State

Designed quality assurance methods and detailed inspections for all completed products.
Closely observed automatic molding machines to quickly correct malfunctions or material jams to prevent expensive breaks.
Weighed mixes accurately to decrease waste by minimizing excess and removed material.
Improved operations by working with team members and customers to find workable solutions.
Record all fabrication or machine operating parameters accurately and legibly on parts where required, routing sheets, resident operation sheets, department documentation, or terminals to ensure recording completion of work-in-process, inventories, schedules, labor expenditures, and/or other documentation where required.
Use simple inspection devices such as protractors, calipers, micrometers, tapes, tension or weight scales, gages, etc. to ensure the quality of operation processes performed. Will be required to inspect and certify own work to establish standards.
Maintain a clean work environment (including assigned storage and cleaning duties) in full compliance with all internal, safety, environmental, customer, and government regulations.

Customer Service Representative, Company Name, August 2011-May 2014City, State

Scanned customer purchases, supporting transactions to streamline sales process.
Resolved issues with cash registers, card scanners and printers.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Helped customers find specific products, answered questions and offered product advice.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Enter data in computer software after shift.
Claims assistance

Customer Service Representative, Company Name, February 2008-February 2012City, State

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers to determine best methods to resolve service and billing issues.
Assisted with purchases, locating items and signing up for rewards programs.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed transactions per day with exceptional accuracy.
Answered incoming phone calls

Education and Training

DiplomaReeltown high school, , CityState2008

Resume Overview

School Attended

Reeltown high school

Job Titles Held:

Customer Service Representative
Manufacturing Associate
Composite Technician

Degrees

Diploma

Manufacturing Associate Resume Example

Resume Score: 80%

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