Manager, Food And Beverage Level 2 Resume Example Wyndham Hotel And Resorts LLC

MANAGER, FOOD AND BEVERAGE LEVEL 2

Professional Summary

Food service professional adept at front of the house operations such as Restaurant, Bar, Room Service and Banquet. Demonstrated team leader with excellent staff management skills.

In addition to Food and Beverage experience, I have 7 years of retail supervisory experience.

Skills

Service-oriented
Inventory control and record keeping
Strong work ethic
Point of Sale (POS) system operation
Food service background

Staff scheduling
Natural leader
Conflict resolution techniques
Process employees payroll and time managment

Work History

Assistant Food and Beverage Director, 04/2019 to 09/2020
Wyndham Hotel And Resorts LLC – Florham Park, NJ

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies for multiple outlets.
Planned operations to effectively cover all needs while controlling costs and maximizing service.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Created and deployed successful strategies to boost restaurant performance, reduce beverage cost and maximized revenue.
Worked with qualified chef to diversify menu with new offerings.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Recruited top-notch employees for Restaurant and Banquets Supervisor.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Orchestrated positive customer experiences at all stages by overseeing every area of Food and Beverage operations.

Manager, Food And Beverage Level 2, 06/2017 to 04/2019
Wyndham Hotels And Resorts LLC – Florham Park, NJ

Maintained high employee satisfaction and kept turnover rates below 5%.
Forecasted trends and used projections to schedule adequate coverage for each business area.
Monitored dining rooms for seating availability, service, safety and well-being of guests.
Inventoried and restocked items throughout day.
Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
Ensured compliance with relevant regulatory employment rules and standards.
Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests.
Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
Managed budgeting and invoicing for both large and small-scale events.
Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
Maintained appropriate professional relationship with union officials.

Outlets Manager , 01/2017 to 06/2017
Hilton Parsippany – Parsippany-Troy Hills, New Jersey

Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Interacted positively with customers while promoting hotel facilities and services.
Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.

Outlets Supervisor, 04/2015 to 03/2017
Hilton Parsippany – 1 Hilton Ct, Parsippany, New Jersey 07054

Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Entertainment Supervisor, 08/2004 to 05/2016
Walmart Stores Inc – 235 Ridgedale Ave, Cedar Knolls, New Jersey 07927

Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service

Education

Associate of Science: Business AdministrationCounty College of Morris - 214 Center Grove Road , Randolph, NJ 07869-2086

Associate of Science: Culinary Arts and ScinceCounty College of Morris - 214 Center Grove Road , Randolph, NJ 07869-2086

Coursework in Food Service Management and Restaurant Management
Coursework in Marketing, Accounting and Cost Control
Culinary Arts coursework

Certifications

ServSafe Certified

Manage First Program: Principles of Food and Beverage Management 2.0

Manage First Program: Purchasing 2.0

Manage First Program: Controlling Foodservice Cost 2.0

Manage First Program: Hospitality Human Resource Mgmt. and Supervision 2.0

Manage First Program: Customer Service 2.0

Resume Overview

Companies Worked For:

Wyndham Hotel And Resorts LLC
Wyndham Hotels And Resorts LLC
Hilton Parsippany
Walmart Stores Inc

School Attended

County College of Morris

Job Titles Held:

Assistant Food and Beverage Director
Manager, Food And Beverage Level 2
Outlets Manager
Outlets Supervisor
Entertainment Supervisor

Degrees

Associate of Science : Business Administration
Associate of Science : Culinary Arts and Scince

Manager, Food And Beverage Level 2 Resume Example

Resume Score: 80%

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