lost prevention officer resume example with 14 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
To obtain a position with an organization to continue to grow and utilize multiple office and technical skills. Multi-faceted, efficient, and reliable experienced professional administrator with excellent organizational and leadership skills. Proficient in Microsoft Office: Word, PowerPoint, Access, and Excel. Diversified skill sets covering administrative support, client relations, sales, and security. Excellent inter-personal, phone and digital communication skills.
Core Strengths
Microsoft Office-Word
PowerPoint
Excel
Access
Explorer
Time Management
Policies Trainer
Loss Prevention Management
Client Care Coordinator
Work Experience
03/2014 to CurrentLost Prevention OfficerCengage Learning | Norfolk, VA,
Controls the unexplained loss of merchandise and improves profitability
Coordinates, completes, and oversees job-related activities and assignments for asset protection
Detects, deters, investigates, and resolves violations of company policies and criminal activities
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
Manages facility level training and execution of asset protection and safety functions
Monitors safety and risk controls within a facility
Provides supervision and development opportunities for associates
Supervises the Asset Protection Associate (APA) program
2012 to 11/2012Direct Sales Representative Independent ContractorParker-Hannifin, Corporation | Salt Lake City, UT,
Demonstrated a strong understanding of Comcast products, promotions and selling offerings to individual customers via outgoing calls
Displayed familiarity with features, benefits, product differences, pricing, and campaigns.
Communicated and developed a rapport with customers. Evaluated individual customers' existing and potential product needs and made recommendations.
Increased customer understanding of Comcast products
Possessed basic knowledge of selling techniques and turf management.
Created and executed basic sales plans with minimal assistance.
Displayed basic time management and organizational skills.
Met and exceeded sales goals as established by local market under minimal supervision.
01/2005 to 01/2008Education Sales ConsultantParker-Hannifin, Corporation | Tucson, AZ,
Provided clients with detailed information regarding services provided by Sylvan Learning Center.
Performed information sessions for groups inquiring the services and products provided by Sylvan Learning Center.
Worked with clients to determine best options available and provided ongoing updates and follow-ups after initial inquiries.
Set-up meetings with clients by coordinating logistics, preparing materials, and presented developed courseware.
Negotiated pricing comparable to client needs and services provided.
Managed emails and phone calls directed to staff members based on department.
01/2002 to 01/2003Customer Service RepresentativeMonumental Life Insurance Company | City, STATE,
Delivered excellent customer service to customers calling to file claims.
Provided detailed information to customers calling regarding their insurance policy.
Assisted customers by updating cancer and life insurance policies with changes, updates, and general inquiries.
Worked with new clients to provide information regarding the various insurance policies available and discuss best options based on need and cost.
Processed payments for customers calling to make over the phone payments of insurance policies.
Processed insurance renewal policies for returning customers.
Updated and maintained electronic files records for customers.
Built relationships with customers to ensure they received top level service and attention regarding their policy.
Update customers with new services and products offered that would be beneficial and add incentives to their current policy.
2000 to 2002Customer Service RepresentativeMetris Companies | City, STATE,
Provided debt collection services for various credit card companies to collect on delinquent accounts.
Processed payments for delinquent accounts and provided monthly reports to the credit card company.
Maintained records of delinquent accounts until paid in full by delinquent customers.
Investigated accounts searching for customers in a delinquent status to begin collections processing.
Educational Background
Expected in to to Venipuncture & Specimen Collection Techniques) Essex, MD
* Community College of Baltimore County (Certificate of Completion) | Essex Community College, , MDGPA:
Expected in to to | TESST College of Technology, Baltimore, MDGPA:
Skills
excellent communication, credit, client, clients, excellent customer service, insurance, Internet Explorer, logistics, materials, meetings, Access, Excel, PowerPoint, Microsoft Office-Word, Organizational Skills, People Skills, policies, pricing, Problem Solving, sales, Scheduling, phone, Answer phones, Time Management, video
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Resume Overview
School Attended
Essex Community College
TESST College of Technology
Job Titles Held:
Lost Prevention Officer
Direct Sales Representative Independent Contractor
Education Sales Consultant
Customer Service Representative
Customer Service Representative
Degrees
Venipuncture & Specimen Collection Techniques) Essex, MD
* Community College of Baltimore County (Certificate of Completion)