Loss Prevention Supervisor Resume Example Kohls Corp.

LOSS PREVENTION SUPERVISOR

Professional Summary

Disciplined Loss Prevention Supervisor with 5 years of experience and certified leadership training. Meticulous organization and superior knowledge of internal investigations with a commitment to decreasing loss and increasing workplace safety and productivity. Looking to bring streamlined surveillance procedures and detailed systems with modern loss prevention technology. Talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in retail best practices. Effectively drive revenue with skilled promotional and problem-solving abilities.

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets. Prioritizing needs and balancing work load .

Skills

Proven analytical and problem solving skills, good decision making skills,
Extremely effective verbal and listening communication skills.
Proficient Microsoft Office Suite computer skills. Proficient in apple based
Software, including pages, numbers and key note
Administrative Skills
Customer satisfaction
Decision making
Emergency services response
Fiscal responsibility
CCTV surveillance

Loss prevention assessment programs
Fraudulent activities investigations
Problem analysis and resolution
Interviews and interrogations
Cost reduction
Supervision
First Aid/CPR
Team management
Organization
Operational improvement

Work History

Loss Prevention Supervisor, 12/2018 to Current
Kohls Corp. – S. Burlington , VT

Developing and implementing theft prevention and shortage control programs
Proven results exceeding company expectation
Exceptional customer Service
Installed and maintained covert security equipment.
Recruited, hired and trained staff on loss prevention tactics and company procedures.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Monitored paperwork procedures to prevent error-related losses.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Drove operational improvements which resulted in savings and improved profit margins.
Internal theft investigation leader

911 Emergency Dispatcher, 08/2015 to 06/2018
Brown County Sheriff's Department – Nashville, IN

Sound grasp of public safety principles and practices.
Strong expertise in determining emergency nature and location.
Superior ability to prioritize multiple emergency calls and dispatch appropriate services.
Excellent facility with a wide variety of communications equipment.
Posses strong oral and written communication skills.
Good problem-solving and organizational abilities able to determine severity and accuracy of emergency and dispatch the call appropriately.
Demonstrated ability to communicate effectively with a diverse populace in emergency.
Versed in utilizing technology to record and reiterate caller information for the purpose of finding the root cause for a crime and to send the necessary and appropriate services for support.
Operate a multi-line telephone console system, alerting and assign the level of priority of the call and enter the data into a CAD system to be dispatched.
Perform emergency medical dispatch.
Ask vital questions and provide pre-arrival instructions for emergency medical calls when necessary.
EMD certified.
Monitor and operate a radio console and computer equipment to communicate with multiple police fire and EMS units.
Receive and respond to a variety of emergency and non-emergency calls.
I ask questions to interpret, analyze and anticipate the caller's situation as to provide information, dispatch emergency services, or refer callers to other agencies.
Dispatch and coordinate the responses of public safety agencies.
Identify appropriate number and type of equipment or apparatus to dispatch.
Enters and modifies information into local, state and national computer databases and respond to a variety of technical systems and alarms.
Obtained IDAC's certification.
Working with multiple police fire and EMS units to provide the community with the necessary services.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Reduced risks and emergency response issues by observing public safety field units.

Loss Prevention Supervisor Internal Captain, Technology Captain, 05/2013 to 06/2015
Kohls Corp. – Bolingbrook, IL

Summarized all key information regarding investigation into detailed report for delivery to client.
Conducted prompt and thorough investigations on referred files.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Reduced shrink by 2% through thorough training of loss prevention staff and meticulous reviews of company documents.
Built cross-functional relationships with business partners to reduce losses.
Controlled reduction of loss inventory by protecting company assets.
Wrote reports for internal and external crime, burglary or theft.
Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Performed thorough cash audits and deposit investigations.
Installed and maintained covert security equipment.
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.

Regional Loss Prevention Manager, 03/2010 to 06/2012
ENR Services – Council Bluffs, IA

Conducting internal investigations of dishonesty merchandise theft, cash shortages as well as discount abuse and policy violations.
Conducts system tests of alarms Quarterly alarm tests, inspections of all safety tools.
Conducts audits/inspections of operational procedures, safety issues, and other shortage control procedures.
Completes all statistical and incident reports including detailed reports about external theft cases.
Working as an independent contractor for a private security company who contracts services with Hyvee food stores.
Observation skills are necessary in locating and apprehending shop lifters.
Working with store personnel to meet there loss prevention needs, apprehend and process suspects.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented all investigative findings.
Supervised and motivated 14 loss prevention personnel to identify strengths and areas of weakness.

Education

Human Service and Criminal Justice Transferred: 2015
Onondaga Community College - Syracuse, NY

Active Shooter/ Assailant course: 2015

BA: Criminal JusticeKaplan University

Additional Information

Would really like to expand my expertise learning new areas of discipline. Hardworking and dedicated to growth and development. I thrive stepping outside of my norm and challenging myself. While I have loved all I have learned and experienced through my loss prevention carer I am looking to expand my horizon and start a new chapter. I would like to continue in a role of investigations, fraud loss mitigation etc. Any missing skills can quickly be developed.

Certifications

First Aid/CPR Certified
Wicklander interviewing and interrogation

Resume Overview

Companies Worked For:

Kohls Corp.
Brown County Sheriff's Department
ENR Services

School Attended

Onondaga Community College
Kaplan University

Job Titles Held:

Loss Prevention Supervisor
911 Emergency Dispatcher
Loss Prevention Supervisor Internal Captain, Technology Captain
Regional Loss Prevention Manager

Degrees

Human Service and Criminal Justice Transferred : 2015
Active Shooter/ Assailant course : 2015
BA : Criminal Justice

Loss Prevention Supervisor Resume Example

Resume Score: 80%

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