Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • CCTV surveillance
  • Loss prevention assessment programs
  • Security measures
  • Cost reduction
  • Fraudulent activities investigations
  • Loss prevention expertise
  • Interviews and interrogations
  • Problem analysis and resolution
  • Adaptability
  • Conflict resolution
  • Analytical skills
  • Organization and Time management
  • Data management
  • Self-motivated professional
  • First Aid/CPR
  • Detail-oriented
Work History
Loss Prevention Supervisor, 12/2018 to Current
Csm CorporationLake Oswego, OR,
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Trained staff on loss prevention tactics and company procedures.
  • Monitored paperwork procedures to prevent error-related losses.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Installed and maintained covert security equipment.
  • Oversaw received and outbound shipments through inventories and audits and complied with Type shipment procedures.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Headed safety and loss prevention programs by guiding staff.
  • Trained all new executives and asset protection personnel.
  • Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by Action and Action.
  • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Performed thorough cash audits and deposit investigations.
  • Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Assistant Store Manager, 06/2016 to 12/2018
AutozoneBrooklyn Center, MN,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Customer Service Representative, 04/2014 to 06/2016
Titlemax, Inc.Henderson, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided information regarding charge accounts and loyalty programs.
Quality Technician, 05/2009 to 03/2014
Sanmina SciNewark, CA,
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Evaluated results against design standards and compliance requirements.
  • Made recommendations on ways to improve testing procedures, production processes and training.
  • Documented results in Program.
  • Applied statistical analysis techniques and skill in Software to model trends.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Documented findings and entered into Program for tracking.
  • Inspected Product or Service and compared against standards to meet regulatory requirements.
  • Generated detailed reports outlining results and recommendations.
  • Identified and resolved variances to bring products in line with requirements.
  • Conducted data review and followed standard practices to find solutions.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Safeguard customer requirements as well as product quality standards by delivering support.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Performed cell-based potency and impurity assays for in-process, release and stability samples.
Certificate : Medical Assistant , Expected in 06/2012
Ross Medical - Muskegon, MI,

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School Attended

  • Ross Medical

Job Titles Held:

  • Loss Prevention Supervisor
  • Assistant Store Manager
  • Customer Service Representative
  • Quality Technician


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