Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
CCTV surveillance
Loss prevention assessment programs
Security measures
Cost reduction
Fraudulent activities investigations
Loss prevention expertise
Interviews and interrogations
Problem analysis and resolution
Adaptability
Conflict resolution
Analytical skills
Organization and Time management
Data management
Self-motivated professional
First Aid/CPR
Detail-oriented
Work History
Loss Prevention Supervisor, 12/2018 to Current Csm Corporation – Lake Oswego, OR,
Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
Trained staff on loss prevention tactics and company procedures.
Monitored paperwork procedures to prevent error-related losses.
Collaborated with law enforcement to report crime and suspicious activity.
Installed and maintained covert security equipment.
Oversaw received and outbound shipments through inventories and audits and complied with Type shipment procedures.
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Headed safety and loss prevention programs by guiding staff.
Trained all new executives and asset protection personnel.
Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by Action and Action.
Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Collaborated with law enforcement in investigating and solving theft and fraud cases.
Performed thorough cash audits and deposit investigations.
Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Assistant Store Manager, 06/2016 to 12/2018 Autozone – Brooklyn Center, MN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Rotated merchandise and displays to feature new products and promotions.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Approved regular payroll submissions for employees.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Customer Service Representative, 04/2014 to 06/2016 Titlemax, Inc. – Henderson, TX,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered constant flow of customer calls with minimal wait times.
Recommended products to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Regularly exceeded daily sales and product add-on quotas.
Provided information regarding charge accounts and loyalty programs.
Quality Technician, 05/2009 to 03/2014 Sanmina Sci – Newark, CA,
Sampled materials and products to conduct in-depth measurements and tests.
Evaluated results against design standards and compliance requirements.
Made recommendations on ways to improve testing procedures, production processes and training.
Documented results in Program.
Applied statistical analysis techniques and skill in Software to model trends.
Performed thorough inspections of incoming materials and outgoing products.
Evaluated samples against standards by completing measurements, visual inspections and other established tests.
Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
Helped uncover and fix production problems in order to reduce overall defect rates.
Inspected manufactured parts by reviewing visually and assessing dimensions.
Documented findings and entered into Program for tracking.
Inspected Product or Service and compared against standards to meet regulatory requirements.
Generated detailed reports outlining results and recommendations.
Identified and resolved variances to bring products in line with requirements.
Conducted data review and followed standard practices to find solutions.
Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Safeguard customer requirements as well as product quality standards by delivering support.
Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
Developed and audited practices, programs and reporting system metrics for optimal efficiency.
Performed cell-based potency and impurity assays for in-process, release and stability samples.
Education
Certificate : Medical Assistant , Expected in 06/2012 Ross Medical - Muskegon, MI, GPA:
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