- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- CCTV surveillance
- Loss prevention assessment programs
- Security measures
- Cost reduction
- Fraudulent activities investigations
- Loss prevention expertise
- Interviews and interrogations
- Problem analysis and resolution
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- Adaptability
- Conflict resolution
- Analytical skills
- Organization and Time management
- Data management
- Self-motivated professional
- First Aid/CPR
- Detail-oriented
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Loss Prevention Supervisor, 12/2018 to Current
Csm Corporation – Lake Oswego, OR,
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Trained staff on loss prevention tactics and company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Installed and maintained covert security equipment.
- Oversaw received and outbound shipments through inventories and audits and complied with Type shipment procedures.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Headed safety and loss prevention programs by guiding staff.
- Trained all new executives and asset protection personnel.
- Delivered training to all new executives and asset protection personnel, both one-on-one and in group settings.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel by Action and Action.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Performed thorough cash audits and deposit investigations.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
Assistant Store Manager, 06/2016 to 12/2018
Autozone – Brooklyn Center, MN,
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Customer Service Representative, 04/2014 to 06/2016
Titlemax, Inc. – Henderson, TX,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Provided information regarding charge accounts and loyalty programs.
Quality Technician, 05/2009 to 03/2014
Sanmina Sci – Newark, CA,
- Sampled materials and products to conduct in-depth measurements and tests.
- Evaluated results against design standards and compliance requirements.
- Made recommendations on ways to improve testing procedures, production processes and training.
- Documented results in Program.
- Applied statistical analysis techniques and skill in Software to model trends.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Documented findings and entered into Program for tracking.
- Inspected Product or Service and compared against standards to meet regulatory requirements.
- Generated detailed reports outlining results and recommendations.
- Identified and resolved variances to bring products in line with requirements.
- Conducted data review and followed standard practices to find solutions.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Safeguard customer requirements as well as product quality standards by delivering support.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
- Performed cell-based potency and impurity assays for in-process, release and stability samples.
Certificate : Medical Assistant , Expected in 06/2012
Ross Medical - Muskegon, MI,
GPA:
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