loss prevention site lead resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Dynamic, resourceful, and driven Loss Prevention Professional with 13 years of physical security, Shortage control strategies, CCTV, access control, and proven history developing programs and projects. Strong project management skills, ability to manage large and complex projects (e.g. Inventory, program rollout, etc.). Deep understanding of loss prevention and physical security provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist in risk evaluation. Excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions.
  • Leading Continuous Improvement Projects and strategies
  • Threat and Vulnerability Analysis
  • Project Management foundation
  • Process Development and Implementation
  • SME Physical Security, Building Launches of different site types, and access control standards
  • Over-sight of Audit program including conducting audits and creation of audits in physical security, safety, and Loss Prevention
  • Security and safety Procedure Implementation and improvement
06/2020 to Current LOSS PREVENTION SITE LEAD Madison Reed | Exton, PA,
  • Launched ALB1, SWF1, TEB4, SYR1 and provided guidance for other site launch questions
  • Physical Security POC for North East region
  • Creation of Physical Security Audit that helps identify vulnerabilities which was adopted regionally
  • Engage, coach, train, and influence business partners to be extension of Loss Prevention by equipping them with knowledge to identify leading indicators of risk and appropriate escalation path
  • Ensure that team members understand Amazon, Global Security Operations, and Loss Prevention vision and values
  • Upheld strict security and safety procedures to protect People, Product, and Data
  • Inspire performance excellence of all security services team members to ensure that MSA is followed and executed
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
  • Actively listened to customers, handled concerns quickly and escalated when necessary with solutions
  • Partnering with other departments to ensure compliance of shortage reduction strategies are followed though audits
  • Enhance, track, and report on metrics, allowing performance improvements and ensure desired outcomes are achieved
  • Monitor operations, analyzed data, and document reports; recommend findings to senior management with solutions that reduce company exposures and vulnerabilities
  • Use tools, data analysis, and collaborate with internal partners to identify inventory defects and create strategic plans in effort to mitigate losses
  • Manage WIM and Mental health program within site
  • Creation of processes improvement that have been adopted regionally and internationally
  • Completed 50+ candidate interviews within different facility types including exempt roles
  • Mentor of 4 LP leaders and on-boarding on newly hired LP professionals
  • 2021 Q1 USNS LP newsletter member
  • 2022 Q2 USNS Impact shrink captain ship
07/2018 to 06/2020 DISTRICT MANAGER Macy's | City, STATE,
  • Partnered and provided feedback to Shortage controller (auditor) to implement audits or procedures
  • Project manager for New technology being implemented in selected location within locations within district
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Coordinated with other district managers to actualize performance improvement strategies, projects and programs
  • Organized meetings with directors and regional managers to identify techniques and opportunities on from external trends
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Supervised 13 locations to enforce high-quality standards of operation
  • Built positive and productive relationships with store and field leadership
  • Introduced cost-saving initiatives to reduce losses and increase profit margin
  • Develop and implement strategies and programs to help reduce shortage internal, external, surveillance and processing standpoint
  • Oversight of programs and procedures to ensure compliance of shortage reduction and safety/security strategies are followed
  • Management of 50+ associates and executives
  • Monitored operations, analyzed data, and documented reports resulting in recommending actions that reduced company exposures to senior management.
07/2016 to 07/2018 ASSET PROTECTION MANAGER Macy's Department Store | City, STATE,
  • Analyze shortage trends/ RFID trends and formulate programs and action plans
  • Built cross-functional relationships with business partners to reduce losses
  • Develop, Implement, and validate new programs and best practice to reduce shortages
  • Implement, monitor, and manage store shortage prevention and awareness programs
  • Installation and maintenance of covert and overt security equipment
  • Leading 7th highest sales volume/ flagship store
  • Manage physical security/ access control program
  • Physical security Project Manager for construction expansion to ensure no vulnerabilities
  • Participated in managing special projects and identify any vulnerabilities
  • Partnering with Store executives to ensure shortage strategies are being followed
  • Payroll, management and supervision of 20+ direct reports including executives
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
01/2015 to 07/2016 LOSS PREVENTION ASSISTANT MANAGER Macy's Department Store | City, State,
  • Supported audits, shortage control initiatives; by ensuring programs were being executed
  • Leading Loss Prevention Team of 20, at Flagship location
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability
  • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
  • Leading Loss Prevention Team of 20, at Flagship location with sales volume of $180 million, while driving productivity with External and Internal, and intel on ORC groups
Education and Training
Expected in 06/2013 to to Bachelor of Science | Criminal Justice Administration Miami Dade College, Miami, FL GPA:
Dean's List 2012 and 2013
  • 2021 USNS Highest case value of the year
  • Founder of ALB1 MHW Affinity Group (current president)
  • Founder of ALB1 L@A Affinity Group (current President)
  • Successful launch of ALB1, SWF1, TEB4, and SYR1
  • 2020 #1 theft cases and dollar amount in Q4- NE region
  • 2019 Q1 People leader- Asset Protection
  • 2019 District Manager of Investigations-(Spring)
  • Regional AP store of the year 2017
  • 1 Audit compliance- 2019(92%)
  • Creation and implementation of Shrink The store which was implemented across multiple regions
  • Wicklander-Zulawski interview and interrogation techniques
  • Wicklander-Zulawski CFI pretest completion
  • Wicklander-Zulawski Overcoming Interview Obstacles-Empathy, Development, and Closure
  • Project Management Foundations (linkedin Learning)
  • Communicating with Emotional intelligence (linkedin Learning)
  • Mastering self-leadership (linkedin Learning)
  • How to Support Colleagues from Underrepresented Groups (linkedin Learning)
  • Six Sigma Yellow Belt- in progress (linkedin Learning) .

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School Attended

  • Miami Dade College

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  • Bachelor of Science

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