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loss prevention security officer resume example with 19+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused Loss Prevention Officer coordinates effectively with Management and other security personnel to reduce losses. Highly familiar with signs and behaviors indicating attempted theft. Skilled in providing measured responses to developing situations.

Keen Loss Prevention Officer with 40 years of related experience and background working in retail facilities. Bringing proven ability to identify and prevent attempted theft through advanced workplace focus and conflict management skills.

Adaptable loss prevention officer skilled in investigation and loss prevention demonstrated over 35 years of industry experience. Advanced knowledge of criminal and civil law with history of building and maintaining productive partnerships with law enforcement specialists.

Hardworking and reliable Loss prevention investigator with strong ability in apprehension and investigation. Offering experience, organization and dedication. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Risk management
  • Investigation and interrogation
  • CCTV Systems
  • Reliable and trustworthy
  • Coordination
  • Customer service
  • Problem resolution
  • Multitasking
  • Supervision
  • Decision-making
  • Organization
  • Flexible
  • Time management
  • Troubleshooting
  • Microsoft Office
Experience
10/2015 to 02/2021 Loss Prevention Security Officer Allied Universal | San Jose, CA,
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
07/2013 to 10/2015 Loss Prevention Investigator Neiman Marcus | Clark, NV,
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Identified, investigated and resolved internal and external theft and fraud.
  • Ascertained, investigated and alleviated internal and external theft and fraud.
  • Audited safety processes and overall business operations.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
01/2001 to 08/2012 Loss Prevention Supervisor Dick's Sporting Goods Inc | Martinsburg, WV,
  • Monitored department's contribution to total store shortage reduction and prevention programs using [Type] process.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Assisted with internal investigations into personnel theft or fraud by [Action] and [Action].
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Communicated accident investigation findings, areas of opportunity, and future prevention techniques to drive [Type] initiatives and advance [Job titles] skill development.
  • Trained [Job titles] and [Type] teams on effective [Action] to support loss prevention initiatives and programs.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Maintained lowest shrink in market and regain of [Amount]% year over year after implementing [Program].
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Created and implemented [Type] plans in collaboration with [Job titles].
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
Education and Training
Expected in 05/1972 High School Diploma | South Hills High School , Pittsburgh, PA GPA:

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Resume Overview

School Attended

  • South Hills High School

Job Titles Held:

  • Loss Prevention Security Officer
  • Loss Prevention Investigator
  • Loss Prevention Supervisor

Degrees

  • High School Diploma

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