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Loss Prevention Security Officer Resume Example

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LOSS PREVENTION SECURITY OFFICER
Professional Summary

Enthusiastic Security Officer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Security.

Skills
  • Safety and security procedures
  • Emergency response
  • Shift work experience
  • Interior and exterior patrol
  • CCTV surveillance
  • Report writing
  • High level of integrity
  • Security Guard Certificate
  • Vigilant and watchful
  • Security personnel training
  • Cost reduction
  • Loss prevention expertise
  • Fraudulent activities investigations
  • Skilled in conflict resolution
  • Customer service
  • Crime prevention
Work History
Loss Prevention Security Officer | 01/2019 to Current
Metro One Loss Prevention Security - Washington, DC
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Improved quality processes for increased efficiency and effectiveness
  • Determined and recommended methods to address improvement opportunities
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs
  • Enhanced training processes for both clients and departments to increase overall functionality
  • Monitored security and handled incidents calmly
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety
  • Collaborated with law enforcement to report crime and suspicious activity
Office Clerk | 01/2018 to 01/2019
L&J Associates - Capitol Heights, MD
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Managed clerical needs of company employees, including copying, faxing and file management
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Dispersed incoming mail to correct recipients throughout the office
  • Welcomed guests and clients in an upbeat and friendly manner
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Responded to telephone inquiries from clients, vendors and the public
  • Oversaw the organization, filing and retrieval of records
  • Greeted tenants and guests as they entered and left the property
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Informed and supported business leaders through consistent communication and administrative support duties
Security Officer | 04/2001 to 12/2017
Broadway Services Inc - Baltimore, MD
  • Acted as first responder for medical emergencies, included incoming calls and code red situations
  • Immediately reported fires, accidents and other safety hazards
  • Called and coordinated with police, fire and EMT services
  • Patrolled the premises regularly to ensure safety of employees and visitors
  • Communicated with supervisors regarding any issues that occurred while on duty
  • Checked and secured building entrances
  • Monitored access control systems, including CCTV systems
  • Monitored loading dock and recorded all activity in a daily officer report
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance
  • Patrolled buildings, facilities and perimeter areas to prevent damage to property
  • Issued security badges and visitor passes to all guests
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions
  • Investigated calls and complaints involving fire, theft, accident and hazard reports
  • Responded quickly to medical emergencies, bomb threats and fire alarms
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits
  • Continuously monitored security cameras and fire, building and alarm systems
  • Answered alarms and investigated disturbances
  • Checked passes and credentials of persons seeking to enter the property
  • Trained new security officers on safety protocols and company standards
  • Recorded required data for incident reports and files in a timely manner
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance
  • Warned persons of rule infractions or violations and evicted violators from premises
  • Communicated with supervisors regarding any issues that occurred while on duty
  • Reported suspicious activities and persons to law enforcement
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Education
Burdick Vocational High School - Washington, DC | High School DiplomaOffice Machines, 06/1977
Certifications

Maryland Security Guard Certification. Adult/Enfant CPR/AED Certification.

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Resume Overview

Companies Worked For:

  • Metro One Loss Prevention Security
  • L&J Associates
  • Broadway Services Inc

School Attended

  • Burdick Vocational High School

Job Titles Held:

  • Loss Prevention Security Officer
  • Office Clerk
  • Security Officer

Degrees

  • Burdick Vocational High School - Washington , DC | High School Diploma

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