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loss prevention officer resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful loss prevention officer and security management professional with over 4 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader with ability to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

Sociable server and hostess skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing

  • Closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
  • Adaptable server offering 3 years of experience in casual and fast-casual food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.

Diligent security officer bringing 4+ years of security experience. Trained in conflict de-escalation strategies, behavior management and defensive tactics. Well-versed in protecting entrances, conducting patrols and monitoring CCTV feeds.

Forward-thinking MIT (manager in training) proficient in generating high-quality work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Keen Loss Prevention Officer with 4 years of related experience and background working in warehouse facilities. Bringing proven ability to identify and prevent attempted theft through advanced workplace focus and conflict management skills.

Skills
  • Loss Control
  • Emergency Response
  • Learning Strategies
  • Operation Monitoring
  • Surveillance
  • Security Camera Monitoring
  • Speaking
  • Reading Comprehension
  • Monitoring
  • Social Perceptiveness
Education and Training
Millington High School Millington, TN Expected in 05/2013 High School Diploma : - GPA :
Experience
Sage Hospitality Resources, Llp - Loss Prevention Officer
Novi, MI, 09/2020 - 01/2021
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Liaised with Department Store security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
  • Implemented both individual and group training for executive and loss prevention personnel.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Recognized by management for providing exceptional customer service.
Iowas Of Oklahoma - Security Supervisor
Perkins, OK, 02/2018 - 11/2019
  • Spearheaded use of high-tech surveillance software to provide full security coverage in new stores.
  • Developed and implemented training methods to promote improved officer performance.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Developed and implemented training procedures for all newly hired personnel.
  • Recorded required data for incident reports and files quickly and accurately.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
  • Trained new security officers on safety protocols and company standards.
  • Managed security officers for educational institutions, public facilities and private businesses.
  • Managed more than 15 security officers for educational institutions, public facilities and private businesses.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed staff schedules for all shifts and events to minimize overtime costs.
  • Supervised property entrances and exits and monitored employee safety.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Spectrum Health - Cook Shift Leader
Fremont, MI, 08/2014 - 09/2018
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Kept kitchen, cooking utensils and storeroom clean at all times.
  • Sanitized all counters and utensils used for preparation of raw meat, poultry, fish and eggs.
  • Taught kitchen staff about proper nutrition, food allergies and dietary issues.
  • Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
Red Lobster - Server
Lufkin, TX, 08/2015 - 07/2017
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.

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Resume Overview

School Attended

  • Millington High School

Job Titles Held:

  • Loss Prevention Officer
  • Security Supervisor
  • Cook Shift Leader
  • Server

Degrees

  • High School Diploma

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