Loss Prevention Officer resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
To obtain a position that will expose me to new and challenging opportunities while allowing me to utilize the skills and knowledge I have attained in the customer service industries and the criminal justice field.
Highlights
Data collection and analysis
Analytical thinker
Citizen engagement
Employee relations
Public speaking
Local government background
Exceptional organizational skills
Staff motivation
Accomplishments
Research
Investigated and analyzed client complaints to identify and resolve issues.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Experience
09/2016 to PresentLoss Prevention OfficerTrump Hotel Collection | Doral, FL,
Patrolled hotel floors and reported the activity found from floors sixteen through floor one.
Patrolled parking lots in vehicle and reported activity within, while creating an atmosphere of officer presence.
Supervisored other employees from base control directing them in securing key areas in the hotel.
Assisted guest with locating items that were left behind from their stay in the hotel.
Handled intoxicated guest within the hotel, escorting them to their room with extreme caution.
Escorted individuals that were of threat to the hotel premises off the property, serving criminal trespass when necessary.
Controlled situations where guest and host were found ill or injured by getting in contact with Clayton County Medical services.
Conducted investigations in dealing with host and guest found on camera stealing items in the hotel.
07/2013 to CurrentSecurity Aviation Systems AssistantLandry's | Round Rock, TX,
Providing Customer Service for employees needing to obtain security badges within the airport.
Processing badge application forms by entering data into Lenel system for employee.
Maintaining company files with up to date federal documents, making sure they are up to date.
Contacting companies authorized signatory's to obtain updated company insurance forms and project duration letters.
Fingerprinting prospective employees for F.B.I background review.
Making copies of Permanent Resident Cards and Passports of individual born outside of the country.
Overseeing IET training room for individuals needing training on computer modules.
Processing payment with the Payment Center of the Security Badge Office.
Posting payments by check and/or money order with a minimum of one thousand dollars for companies account.
Processing payments for vehicle decals and vehicle permits.
Teaching authorized signatory orientation class providing them with information needed to operate at the airport.
04/2016 to 09/2016Front Desk AgentWest Fraser | Mcdavid, FL,
Providing exceptional arrival experience for guest arriving in the hotel.
Processing credit transactions as well as approving credit card authorization forms according to the check in procedures for the hotel.
Share with guest knowledge of the Marriott's facilities as well as provided information containing the hours of operation for those facilities.
Engaged in the proper research of reservations not found in our Property Management System and providing alternative options to those not found.
Determining the proper Associate Authorization Form for acceptance at the Associate rate.
Provided the accurate information for conventions held within the hotel as well as giving directions to those rooms.
Following procedures for the exchange of foreign currency, travelers checks, and regular currency taken in the hotel's bank.
Regulated the returning of deposits received into the hotel for amenities not used.
09/2016 to 12/2016InternLife Ems | Ludington, MI,
Worked in three of the six offices in Atlanta.
Researched calendars for Probation Officers, shadowed Probation Officers in the courtroom, and retrieving probationer's personal identifiers.
Filed and made copies of documents as well as shadowed a Probation Officer during the intake process which included drug testing.
Worked for Atlanta Community Impact Program (ACIP) manning the security door; gathered information on current probationers for Probation Officers and Atlanta Police Department.
03/2016 to 03/2016CPR InstructorThe Goodyear Tire & Rubber Company | Ontario, CA,
Provided clients with skills needed in order to become CPR certified.
Gave instruction on procedures dealing with Adult, Child and Infant CPR while demonstrating those procedures on adult, child and infant manikins.
Provided students with the information needed to use an AED properly.
Effectively taught First Aid as well as a separate part of the course.
09/2005 to PresentTire TechnicianCharm Sciences Inc | Andover, MA,
Perform maintenance check of tires to determine source of failure and durability.
Inflate tire on test machine and rotate to proper mileage.
Complete brake and battery tests to assess condition and weather or not there is a need for repairs.
Assist Members with accurate tire selection for their vehicles.
Supervise staff in making tire and battery adjustments due to defects around.
06/2016 to 09/2016Shipping AssociateHyatt Regency | City, STATE,
Ensured the highest quality and accuracy in the handling of the items received into the hotel.
Supervised the reporting and tracking of the items received into the Department; thoroughly logged and reviewed shipment logs from FedEx and UPS.
Kept the flow of merchandise moving from one department to another by assisting with coast to coast shipments.
Managed delivery of items out of hotel for conventional purposes.
Implemented tracking system that logged all data from shipment receipts.
Trained new employees on requirements to operate logging system.
Skills
Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Customer Needs Assessment, Customer Service, Data Collection, Data Entry
Education
Expected in Associate of Applied Science | Criminal Justice TechnologySouthern Crescent Technical College, Griffin, GAGPA: Criminal Justice Technology
Expected in Certifications: Criminal Justice Specialist and Law Enforcement Specialist
* Current CPR Instructor Certification - American Heart Association (AHA) | , , GPA:
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Resume Overview
School Attended
Southern Crescent Technical College
Job Titles Held:
Loss Prevention Officer
Security Aviation Systems Assistant
Front Desk Agent
Intern
CPR Instructor
Tire Technician
Shipping Associate
Degrees
Associate of Applied Science
Certifications: Criminal Justice Specialist and Law Enforcement Specialist
* Current CPR Instructor Certification - American Heart Association (AHA)