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Loss Prevention Officer Resume Example

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LOSS PREVENTION OFFICER
Summary

Resourceful leader remaining calm under pressure and promoting superior time management and leadership skills. Considered highly effective in store manager role and ready to take on new challenges with exciting positions with your company .

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Process improvements
  • Scheduling master
  • Retail inventory management
  • Program implementation
  • Risk management
  • Shift checklists
  • Reliable
  • Team-oriented
  • Process improvement
  • Accurate cash handling
  • Administrative support
  • Employee training
  • Outstanding communication skills
  • Customer service
  • Team leadership
  • Inventory control
  • Sales professional
  • Inventory management
  • Leadership reports
  • Flexible schedule
  • Staff training and development
  • Project management
Experience
Turkey Hill Minit Markets/ EG America | York, PALoss Prevention Officer12/2019 - 07/2020
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Assisted with internal investigations into personnel theft or fraud by investigation and interviewing.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
  • Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Delivered Service to 60 customer locations.
Turkey Hill Minit Markets | York, PAStore Manager09/2015 - 12/2019
  • Trained all new assistant managers and support staff associates on store security, monetary procedures and customer service expectations.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Processed shipments and maintained stock shelf organization.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Addressed customer inquiries and resolved complaints.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Teach and instruct new hire orientation classes for all incoming new associates in the York, Pa area
  • Teach and train up and coming managers in training on process and procedures to efficiently run a retail locations.
Knouse Foods | Orrtanna, PAProduction Line Leader04/2007 - 02/2015
  • Successfully led production team of 10 production workers, implementing quality training and effective workflow.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with OSHA guidelines to keep products within tight tolerances.
  • Ensured adherence to good manufacturing processes (GMPs).
  • Oversaw design, procurement and construction from mechanical equipment and reliability perspective and provide input for start-up and operation of mechanical systems.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Performed visual inspections and finger-point checks to assure quality parts.
  • Performed machine tool changes to keep line running at optimal performance.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Met other supervisors and business leaders to plan and guide workflow and operations.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
Education and Training
Gettysburg Area High School | Gettysburg, PAHigh School Diploma06/2004
Certifications
MinitMinit
  • Serv-Safe Certified
  • PLCB Ramp Certified
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Resume Overview

Companies Worked For:

  • Turkey Hill Minit Markets/ EG America
  • Turkey Hill Minit Markets
  • Knouse Foods

School Attended

  • Gettysburg Area High School

Job Titles Held:

  • Loss Prevention Officer
  • Store Manager
  • Production Line Leader

Degrees

  • High School Diploma

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