09/1999
to
02/2016
Loss Prevention Investigtor/Customer Service
Neiman Marcus －
Palo Alto,
CA
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Answered alarms and investigated disturbances. Responded quickly to medical emergencies, bomb threats and fire alarms that the company was involved in. Issued security badges and visitor passes to all guests. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Developed and implemented training procedures for all newly hired personnel. Conducted site reviews and security audits for departments and made recommendations to management based on findings. Prevented store losses using awareness, attention to detail and integrity. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers.Processed merchandise returns and exchanges. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Guaranteed positive customer experiences and resolved all customer complaints. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Cross-trained and provided back-up for other customer service representatives when needed.
12/1997
to
09/1999
Shipping and Recieving
Neiman Marcus －
Palo Alto,
CA
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Loaded and unloaded 1 trailer each day a week. Verified the contents of inventory loads against shipping papers. Pulled customer tickets to fulfill orders.Marked clearance products with updated price tags. Loaded and unloaded merchandise at stores location. Reported any errors found on delivery documents to supervisor. Verified sales orders before loading and unloading merchandise. Handled merchandise in accordance with product handling standards. Operated heavy equipment, including forklifts, stair climbers and pallet jacks.Operated manual and mechanical equipment in a safe and efficient manner. Verified loads against shipping papers.
05/1995
to
11/1997
Security
Emporium Capwells/Macy's －
Santa Clara,
CA
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Answered alarms and investigated disturbances. Continuously monitored security cameras and fire, building and alarm systems. Interviewed, questioned and conducted undercover surveillance operations. Installed, maintained and repaired security systems and programmable logic controls. Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties. Conducted site reviews and security audits and made recommendations to management based on findings.
1993
Not Yet Obtained:
Criminal Justice
Ohlone College
－
Fremont,
CA,
Alameda
1990
Transferred to Ohlone:
Criminal Justice
Chabot College
－
Hayward,
CA,
Alameda
1990
High School Diploma:
General Studies
James Logan High School
－
Union City,
CA,
Alameda
