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loss prevention investigator team lead resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Dynamic, resourceful and driven Loss Prevention Investigator with 3 years of High Protected Risk (HPR) Loss Control experience and more than 7 years of exceptional costumer service. Coordinates and conducts loss control audits, physical surveys and internal investigations. Technically competent and analytical with excellent interpersonal and communication skills. With a willingness to take on added responsibilities to meet team goals.

Skills
  • MS Office
  • Verbal and written communication
  • Collaboration
  • First Aid/CPR
  • Responsible
  • Detail-oriented
  • Analytical skills
  • Flexible & Adaptable
  • Training & Development
  • Accurate incident reporting
  • Computer proficiency
  • Detection software monitoring
  • Audio and video file review
Work History
09/2018 to Current
Loss Prevention Investigator Team Lead Resorts International Atlantic City, NJ,
  • Developed and launched on-site employee safety/loss control training seminars during monthly department meetings.
  • Prepared over 50 reports for leadership regarding safety violations, employee accidents/incidents, and employee dishonesty.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with management.
  • Coached, directed and mentored incoming investigators in security, loss investigation and reporting techniques.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Completed and provided detailed reports on 22 internal workers compensation investigations.
  • Optimized organizational processes by effectively managing team schedules while adhering to logistical and health restrictions.
  • Completed 28 safety and fire inspections on monthly basis.
  • Monitored video surveillance feed and system alerts for suspicious activity at a facility with over $20,000,000 worth of merchandise.
  • Screened incoming employees, personal belongings and shipments for security concerns.
  • Oversaw credentialing activities for over 600 Neiman Marcus employees, contractors and consultants.
  • Identified control gaps in processes, procedures and systems through more than 20 SOP audits conducted on a monthly basis.
  • Conducted over 3000 inventory location audits.
  • Participated in interviews, performed observations and evaluated pertinent information to supplement investigation findings.
01/2013 to 01/2019
Security Forces Member Air Force Reserves City, STATE,
  • Led and performed force protection duties to protect personnel and resources worth billions of dollars.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
  • Carried out day-day-day duties accurately and efficiently.
  • Obtained specialized training in emergency medicine and risk management.
  • Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations in more than 5 United States Air Force Bases.
02/2017 to 08/2018
Valet Driver ABM Industries City, STATE,
  • Parked and retrieved 1000's of cars carefully to prevent damage and avoid delays.
  • Recorded make, model and exact location of each parked vehicle for easy retrieval.
  • Drove vehicles of different make, style and price points both to and from desired destination.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Answered questions and provided information about Baylor Hospital.
09/2016 to 02/2017
TSA Agent Homeland Security US Department City, STATE,
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Authenticated boarding passes, identification and passports to prevent fraudulent travel.
  • Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
Education
Expected in 06/2018 to to
Bachelor of Arts: Criminology
The University of Texas At Dallas - Richardson, TX
GPA:
Expected in 06/2009 to to
High School Diploma:
Grand Prairie High School - Grand Prairie, TX
GPA:
Languages
Spanish:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • The University of Texas At Dallas
  • Grand Prairie High School

Job Titles Held:

  • Loss Prevention Investigator Team Lead
  • Security Forces Member
  • Valet Driver
  • TSA Agent

Degrees

  • Bachelor of Arts
  • High School Diploma

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