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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Focused, detail-oriented Loss Prevention Officer with more than 8 years of experience protecting corporate assets and maintaining safety to 5-star hotels. Committed to maximizing hotel security and minimizing risk. Who Monitors the facilities with safety of hotel patrons and staff in mind. Well-versed in identifying potential risks and using common sense in high-stress situations. Conscientious and adept at managing security risks with ease and using judgment to resolve problem situations. Always on high alert at all times and maintains excellent coverage. Committed to deliver excellent customer service to create memorable experiences for Hotel patrons. Quick thinker with strong critical thinking capabilities. Physically fit.

Skills
  • Excellent customer service
  • Team Player
  • Bilingual (English/Spanish 100%)
  • Service-oriented
  • First Aid and CPR Certification
  • MS Office proficiency
  • Mathematical aptitude
  • Hard working and self-motivated
  • Organized
  • Analytical thinker
  • Observant
  • Access systems and patrol
  • Asset protection
Work History
Loss Prevention/Forklift Operator, 10/2017 to Current
Hilton WorldwideOwings Mills, MD,
  • Moved pallets of merchandise using electric forklifts and electric pallets.
  • Located proper slots on storage racks and set pallets in place with forklift.
  • Completed daily forklift safety checklists.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
  • Wrapped pallets in plastic wrap and attached merchandise tags.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Maneuvered forklift safely in congested and confined areas.
  • Loaded, transported and stacked materials.
  • Communicated with floor managers to determine merchandise placement.
  • Organized and secured stored materials and parts in designated area.
  • Reported damage to racks, faulty equipment and other safety hazards to a supervisor.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Performed surveillance of suspects using, cameras and CCTV camera systems.
Loss Prevention Officer, 11/2012 to 10/2017
Hilton WorldwideScranton, PA,
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, medical response, presence of unauthorized persons, and unusual occurrences.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Performed surveillance of suspects using cameras and CCTV camera systems.
Loss Prevention Officer, 02/2010 to 05/2015
The St. Regis HoustonCity, STATE,
  • Noted and followed up on any unusual behavior.
  • Unlocked rooms and suites for authorized contractors.
  • Trained loss prevention staff, on loss control and prevention measures.
  • Attentively monitored hotel and surrounding areas for signs of attempted theft by guests or personnel, intervening when necessary.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, medical response, presence of unauthorized persons, and unusual occurrences.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Performed surveillance of suspects using cameras and CCTV camera systems.
Education
Associate of Science: Business Administration, Expected in
Houston Community College - Houston, Texas
GPA:

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Loss Prevention/Forklift Operator
  • Loss Prevention Officer
  • Loss Prevention Officer

Degrees

  • Associate of Science

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