Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skills
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Telecommunication skills
  • Telephone inquiries specialist
  • Customer service expert
Experience
10/2017 to Pharmacy Service Representative Cvs Health | Norfolk, VA, Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Strictly maintained customer and patient confidentiality.
Appropriately resolved customer issues, complaints and questions.
03/2017 to 11/2017 Loss Mitigation Specialist/Non Client Affiliated Collections Dick's Sporting Goods Inc | Bloomingdale, IL, Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow.
09/2016 to 02/2017 Assistant Store Manager Operations Lkq Corp | Chula Vista, CA, Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Trained all new managers on store procedures and policies. Trained staff to deliver outstanding customer service.
2015 to 09/2016 Sales Supervisor Walgreens | City, STATE, Offered exceptional customer service to differentiate and promote the company brand. Answered customers’ questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Held each team member accountable for achieving brand and performance goals. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Education and Training
Expected in 1995 High School Diploma | Acedemics South Side, Hookstown, PA GPA:
Expected in | Anesthesia Technology Sanford Brown Institute, Pittsburgh, PA GPA:

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Resume Overview

School Attended

  • South Side
  • Sanford Brown Institute

Job Titles Held:

  • Pharmacy Service Representative
  • Loss Mitigation Specialist/Non Client Affiliated Collections
  • Assistant Store Manager Operations
  • Sales Supervisor

Degrees

  • High School Diploma

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