loss mitigation specialist resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable and passionate individual with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and a proven history of tackling complex projects with superior results.
Skills
Microsoft Office
10-key proficiency
Records management systems
Technologically savvy
Confidential document control
Multi-line phone systems
Proofreading
Deadline-oriented
Organization and efficiency
Data entry
Senior leadership support
Education and Training
Kilgore CollegeKilgore, TXExpected in ā ā: - GPA:
Liberty UniversityLynchburg, VAExpected in ā ā:Psychology - GPA:
Loss Mitigation Specialist- Midland Mortage a division of MidFirst Bank
April 2021 ā June 2021
Experience
Loss Mitigation Specialist- Midland Mortage a division of MidFirst Bank
April 2021 ā June 2021
Worked with customers to put together plans focused on retaining property ownership.
Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Analyzed risk of loss related to catastrophe, possible loss or severity.
Leveraged customers' history, industry and demographic information to calculate renewal rates.
Analyzed variables, including type and amount of coverage, loss control and credit reports.
Administrative Assistant ā Woodland Hills Baptist Church
April 2019 ā October 2020
Operated church run food pantry and procured donations and volunteers as needed.
Met with families in need to provide services from food pantries and assist in finding other community resources to help meet their needs.
Published weekly bulletins that were engaging and up to date with current church events.
Created media to be used in bulletins, announcement loops, posters and other outlets.
Used PowerPoint and ProPresenter to create weekly audio-visual presentations for Sunday services. Example: worship lyrics, livestream introductions, pre-service announcement loops.
Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
Managed church attendance records.
Assisted in coordinating church and community events.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Maintained inventory in building supply closet to prevent shortages of supplies.
Conducted and initialized background checks for potential volunteers
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Fraud Analyst ā East Texas Professional Credit Union
October 2009 ā September 2013
Identified fraud patterns and anomalies through analysis of large quantities of data.
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Developed and authored policies and procedures on the handling of fraudulent activity, including writing a training manual for other Credit Unions employees.
Worked closely with local law enforcement to provide documentation and information to prosecute perpetrators of fraud related crime
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Inputted all information regarding fraud investigations into detailed reports that were submitted to Credit Union Board
Participated in group discussions with team members to develop new ways to combat fraud.
Negotiated with responsible parties to arrange fraud recovery losses.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Boys Town - Administrative Assistant Atlantic, IA, 04/2019 - 10/2020
Operated church run food pantry and procured donations and volunteers as needed.
Met with families in need to provide services from food pantry and assist in finding other community resources to help meet their needs.
Published weekly bulletins that were engaging and up to date with current church events.
Created media to be used in bulletins, announcement loops, posters and other outlets.
Used Powerpoint and ProPresenter to create weekly audio visual presentations for Sunday services. Example: worship lyrics, livestream introductions, pre-service announcement loops.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Managed church attendance records.
Assisted in coordinating church and community events.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Maintained inventory in building supply closet to prevent shortages of supplies.
Conducted and initialized background checks for potential volunteers
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Asea - Fraud Analyst Pleasant Grove, UT, 10/2009 - 09/2012
Identified fraud patterns and anomalies through analysis of large quantities of data.
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Developed and authored policies and procedures on the handling of fraudulent activity, including writing a training manual for other Credit Unions employees.
Worked closely with local law enforcement to provide documentation and information to prosecute perpetrators of fraud related crime
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Inputted all information regarding fraud investigations into detailed reports that were submitted to Credit Union Board
Participated in group discussions with team members to develop new ways to combat fraud.
Negotiated with responsible parties to arrange fraud recovery losses.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Additional Information
I Understand that my gap in employment may be concerning to potential employers. During my time of not being employed I was able to serve in many volunteer positions that allowed me to use my skills including the following:
Served as website/media coordinator for a women's ministry that organized large conferences, including booking speakers, worship teams and large venues.
Served in a leadership role in a Celebrate Recovery ministry. My role as the Mental Health Champion was to maintain a comprehensive list of mental health resources that were available in our community and lead a women's small group that focused on mental health and addiction recovery.
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