Loss Mitigation Coordinator / Impounds Specialist II Resume Example
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LOSS MITIGATION COORDINATOR / IMPOUNDS SPECIALIST II
Summary
Ambitious, articulate and accomplished loss mitigation professional with strong numeric aptitude and advanced analytical and problem-solving skills. Detail oriented, strong organizational and time management skills. As well as supporting and implementing initiatives, policies and procedures. I have excellent leadership skills and possess a good eye for problem solving and capable of making quick, educated decisions. Well-versed in the areas of Audit, FDCPA Regulations, Regulatory Compliance, Oversight, Quality Control, Auto Servicing, Loss Mitigation, and Collateral Recovery. Relentlessly driven with the goal of safeguarding corporate assets and mitigating operations and financial risks.
Skills
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Experience
Loss Mitigation Coordinator / Impounds Specialist II / Exeter Financial Corp - City , STATE12/2018 - Current
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
- Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Training and development coordination for new hires.
Loss Mitigation Coordinator / Impounds / Santander Consumer - City , STATE07/2012 - 11/2018
- Work closely with vendors and agents to prevent a loss of the company's collateral, approving impound or mechanical fees, assigning repossessions as well as closing repossessions.
- Ensure that the account is reviewed by specialty departments such as SCRA or Bankruptcy when necessary before securing a vehicle.
- Mitigating loss and tracking of impounded vehicles by ensuring proper addressing of any risk and demonstrating effective skip tracing techniques when necessary.
- Responsible for managing a portfolio consisting of Impounded Collateral accounts that range from current to charged off.
- When an account is current, contacting customers to determine their intent with the impounded/stored collateral.
- Resolve complex impound scenarios including police impounds, U.S.
- Border Patrol, Homeland security, recognizing high risk fraud facilities and complex insurance invoices related to repair liens or regarding two party liable repair checks.
- Coordinate vehicle recovery working with Third Party Vendors, Impound Lots, Repair Shops, and Law Enforcement within approved thresholds.
- Review charges assessed by Impound Lots and Repair shops to ensure compliance with state and local laws.
- Negotiate associated fees/costs to secure collateral to maximize company Positive Net Recovery.
- Decision accounts on company's behalf to either repossess or abandon impounded vehicles by evaluating the value of the collateral vs.
- Any storage/repair/repossession fees.
- This includes appraising units that are wrecked or taking into consideration any mechanical repairs that the unit may need, such as a new engine.
- Preparation of repossession documents required by multi-state municipalities for vehicle recovery.
- Service Inbound calls in accordance with Quality Assurance requirements.
- Communicate effectively and professionally with internal and external customers.
- Handle escalated Customer/Impound related calls routed from other departments.
- Properly document all account activity in system of record.
- Utilize several internal/external business applications and technology to perform routine line of business of activities.
- Research and resolve complex customer accounts while adhering to department policies and procedures, as well as Fair Debt Collection Practices Act guidelines.
- Maintain losses at or below established guidelines for assigned job duties.
- Work regularly with Outlook and Excel for reporting and other purposes.
Assistant Store & Store Manager / Rent Quik - City , STATE09/2007 - 03/2012
- Oversee all functions of store, including Marketing & Advertising (open, close, closing the cash drawer, take deposits to the bank, etc.).
- Collections - managed our collections team who oversaw over 750+ accounts & collected on them when needed.
- (as well as "skip tracing").
- Accepting payments.
- Employee scheduling.
- Managing the Delivery & Pick Up Schedule to make sure our drivers arrived at the location on time & with the proper tools needed.
- Delivery of merchandise to customers.
- Pick up of merchandise from customers.
- Store's daily and monthly P&L.
- Sales & going over the Agreements / Contracts on Store merchandise.
Education and Training
McGraw Davison Stewart Estate School - City2005Real Estate
Thomas Jefferson High School - City, State1998High School Diploma
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Resume Overview
School Attended
- McGraw Davison Stewart Estate School
- Thomas Jefferson High School
Job Titles Held:
- Loss Mitigation Coordinator / Impounds Specialist II
- Loss Mitigation Coordinator / Impounds
- Assistant Store & Store Manager
Degrees
- McGraw Davison Stewart Estate School -
City
2005 Real Estate
Thomas Jefferson High School - City, State 1998 High School Diploma
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