Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Resourceful and personable customer solutions consultant with over 15  years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve team goals. Sharp and energetic team player with expertise in customer relationship management, with a strong background in operations and logistic ,conflict resolution, safety protocol, time management and leadership. Dependable, and courteous self-starter seeking to leverage an exceptional background into a customer liaison role with a progressive organization.

  • Verbal and written communication
  • Shipping and receiving
  • Vendor management
  • Customer service-oriented
  • Logistics oversight
  • Skilled in AS400, Outlook, Microsoft Office,Excel
  • Mentoring and training
  • Skilled multi-tasker
  • Schedule coordination
  • Account management
  • Deadline-oriented
  • Order processing
  • Advanced clerical knowledge
Loss Draft Mitigation Specialist, 06/2018 - Current
Solenis Suffolk, VA,
  • Achieved or exceeded a 97% satisfaction rating on a consistent basis. 
  • Engaged customers and provided a high level of service by explaining to clients the process and documents need when filling a new claim.
  • Request documentation from outside sources
  • Validate Funds and Draws

.      Maintain a production queue.

  • Understand mortgage loan status
  • Review and compare Inspection to Adjuster’s Worksheet
  • Calculate disbursements
  • Validate Funds and Draws
  • Collaborate with Client on borrower assistance and exceptions
Operation Manager, 07/2017 - 01/2018
Campbells Plymouth, MA,
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Monitored inventory and analyzed product costs.
  • Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
  • Generated reports detailing project information and predictions.
  • Greeted customers and responded to customer inquiries.
  • Collaborated with support personnel to affect satisfactory and timely solutions to diverse issues.
  • Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations.
  • Promoted dynamic, positive and memorable guest experiences.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Warehouse Manager, 08/2013 - 06/2017
The Hertz Corporation Elko, NV,
  • Inspected product load for accuracy and safely transported it around the warehouse.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Monitored department performance data to identify and avoid potential risks.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Forecasted manpower requirements based on daily workload and company targets.
  • Assessed proposed changes for impacts to the region including driver capacity and overflow to the region.
  • Researched issues to address shipping errors and packaging mistakes.
  • Demonstrated exceptional customer service to both to internal and external customers.
  • Led all logistics operations, including shipping and receiving.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Ensured alignment by reconciling shipment data between multiple systems.
  • Developed lasting relationships with employees, peers, upper management and outside vendors.
  • Identified and resolved shipping and packaging errors.
Customer Service Manager, 01/2003 - 08/2013
American Signature Furniture City, STATE,
  • Recruited, managed and mentored an average of 10 new customer service representatives per year.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Elevated customer satisfaction ratings by expediently resolving issues. 
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Supervised, coached, and mentored 20 -member staff.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Handled accounting functions such as payroll administration, invoicing and budget administration in an independent and efficient fashion.
  • Communicated courteously with customers by telephone and face-to-face.
  • Offered solutions to customers complaints, focusing on best solution for the business.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Set up repair appointments with service professionals.
Education and Training
Associate of Science: Business, Expected in 2002
Hopkinsville Community College - Hopkinsville, KY

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Job Titles Held:

  • Loss Draft Mitigation Specialist
  • Operation Manager
  • Warehouse Manager
  • Customer Service Manager


  • Associate of Science

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