Resourceful and personable customer solutions consultant with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve team goals. Sharp and energetic team player with expertise in customer relationship management, with a strong background in operations and logistic ,conflict resolution, safety protocol, time management and leadership. Dependable, and courteous self-starter seeking to leverage an exceptional background into a customer liaison role with a progressive organization.
Skills
Verbal and written communication
Shipping and receiving
Vendor management
Customer service-oriented
Logistics oversight
Skilled in AS400, Outlook, Microsoft Office,Excel
Mentoring and training
Skilled multi-tasker
Schedule coordination
Account management
Deadline-oriented
Order processing
Advanced clerical knowledge
Experience
Loss Draft Mitigation Specialist, 06/2018 - Current Solenis – Suffolk, VA,
Achieved or exceeded a 97% satisfaction rating on a consistent basis.
Engaged customers and provided a high level of service by explaining to clients the process and documents need when filling a new claim.
Request documentation from outside sources
Validate Funds and Draws
. Maintain a production queue.
Understand mortgage loan status
Review and compare Inspection to Adjuster’s Worksheet
Calculate disbursements
Validate Funds and Draws
Collaborate with Client on borrower assistance and exceptions
Built and maintained loyal, long-term customer relationships through effective account management.
Monitored inventory and analyzed product costs.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
Generated reports detailing project information and predictions.
Greeted customers and responded to customer inquiries.
Collaborated with support personnel to affect satisfactory and timely solutions to diverse issues.
Diminished financial discrepancies, monitored quotes, production and material planning, A/P and A/R accounting programs and bank reconciliations.
Promoted dynamic, positive and memorable guest experiences.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
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