Friendly and enthusiastic individual with experience in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills
Trusted key holder
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Mediation capability
Training development aptitude
MS Windows proficient
Proficient in cash management
Strategic sales knowledge
Work History
Lead Wine Server, 10/2011
to 03/2013 Mount Pleasant Winery – Branson,
MO
provide outstanding customer service
directed day to day activities of wine servers to maximize customer experience, sales and operational efficiency ( includes cleaning, stocking and merchandising)
responsible for employee scheduling
shared input on hiring and termination
handle a variety of general office duties
cash register
counting sales floor and warehouse inventory
serve groups in private room
teach wine 101 class
opening and closing procedures
Dedicated to continuously improving sales abilities and product knowledge.
Wine Server, 09/2010
to 10/2011 Mount Pleasant Winery – Branson,
MO
provide outstanding customer service
be as productive as possible in sales
provide customers with memorable wine tasting experience
keep sales area clean
cash register
stocking and counting sales floor inventory
Front Desk Agent Dayline Sales, 02/2007
to 12/2008 Westgate Branson Woods – Branson,
MO
provide outstanding customer service
responsible for updating and qualifying guests information for timeshare presentation
prepare reports for management
direct incoming/outgoing phone calls
prepare all paperwork for managers and sales reps
Front Desk Agent Owner Services, 09/2006
to 02/2007 Westgate Branson Woods – Branson,
MO
provide outstanding customer service
responsible for scheduling owners to attend a timeshare presentation
provide owners with show reservations and vouchers
direct incoming/outgoing calls
prepare daily paperwork
provide management with reports and Owner Service related information
Education
GED: 1995 Career Opportunity Center - Kansas City,
KS
