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Lead Wine Server Resume Example

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LEAD WINE SERVER
Professional Summary
Friendly and enthusiastic individual with experience in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • Quick learner
  • Strong client relations
  • Mediation capability
  • Training development aptitude
  • MS Windows proficient
  • Proficient in cash management
  • Strategic sales knowledge
Work History
Lead Wine Server, 10/2011 to 03/2013
Mount Pleasant Winery – Branson, MO
  • provide outstanding customer service
  • directed day to day activities of wine servers to maximize customer experience, sales and operational efficiency ( includes cleaning, stocking and merchandising)
  • responsible for employee scheduling
  • shared input on hiring and termination
  • handle a variety of general office duties
  • cash register
  • counting sales floor and warehouse inventory
  • serve groups in private room
  • teach wine 101 class
  • opening and closing procedures
  • Dedicated to continuously improving sales abilities and product knowledge.
Wine Server, 09/2010 to 10/2011
Mount Pleasant Winery – Branson, MO
  • provide outstanding customer service
  • be as productive as possible in sales
  • provide customers with memorable wine tasting experience
  • keep sales area clean
  • cash register
  • stocking and counting sales floor inventory
Front Desk Agent Dayline Sales, 02/2007 to 12/2008
Westgate Branson Woods – Branson, MO
  • provide outstanding customer service
  • responsible for updating and qualifying guests information for timeshare presentation
  • prepare reports for management
  • direct incoming/outgoing phone calls
  • prepare all paperwork for managers and sales reps
Front Desk Agent Owner Services, 09/2006 to 02/2007
Westgate Branson Woods – Branson, MO
  • provide outstanding customer service 
  • responsible for scheduling owners to attend a timeshare presentation
  • provide owners with show reservations and vouchers
  • direct incoming/outgoing calls
  • prepare daily paperwork
  • provide management with reports and Owner Service related information
Education
GED: 1995
Career Opportunity Center - Kansas City, KS
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Resume Overview

Companies Worked For:

  • Mount Pleasant Winery
  • Westgate Branson Woods

School Attended

  • Career Opportunity Center

Job Titles Held:

  • Lead Wine Server
  • Wine Server
  • Front Desk Agent Dayline Sales
  • Front Desk Agent Owner Services

Degrees

  • GED : 1995

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