Skilled welder with a strong passion and experience in off road fabrication with a commitment to exceed the expectations of any assigned task. Strong background in MIG welding of mild steel, primarily DOM tubing and plate. Obtained lead weld position for Cali-Raised-LED in the span of four months. I take great pride in my work for both weld appearance and structural soundness. Experienced in multiple weld positions performed daily such as 2F, 3F, 1G, 2G, 5F and out-of-position joints as well as the ability to efficiently weld poor joint fitup. Familiar in weld machine setup in relation to joint type, wire size and material thickness. I hold my work to high standards and quality both visually and structurally with the belief that weld quality is a direct relationship to the amount of pride and craftsmanship in ones work.
Meet or exceed daily production standards by welding mild steel DOM tubing and plate to create various accessories for the Toyota lineup such as rock sliders, skid plates, accessory mounts, bed rails and supports. Daily tasks include the setup of jigs, setting weld machines and gas, joint preparation, and welding primarily in the 2F, 3F, 1G, 2G and 5F positions. Additional tasks include common troubleshooting of machines, inspecting weld quality, educating employees in techniques to address poor joint fitup, gaps, restarts and the correcting of weld defects. Visually inspect completed work to ensure they meet quality standards. Work stations are kept organized and cleaned thoroughly at the end of each shift. Responsible for closing duties when shift supervisor is unavailable.
Continued my career in service writing through recruitment from East Bay Motorsports of California. Greeted customers in a timely and friendly manner. Refer to service history and vehicle condition to provide accurate estimates for parts and labor on repairs. Tracked proficiency and efficiency of each technician to ensure that repair orders are dispatched appropriately. Calculated labor hours and gross profit on parts to service. Daily tasks also included regularly checking the process of each repair and updating the customer in a courteous and timely manner. Thoroughly explained the cost and time requirements of the service or repair to the customer and received authorization before any work has been performed. Obtained customer signatures and the proper method of payment upon repair completion.
I began my career as a service writer for one of the largest powersports dealers in northern CA in addition to being one of the top 10 in the US. Regularly consulted customers on vehicle service recommendations and vehicle repairs. Provided clear and thorough repair orders to ensure the information was seamless; diagnoses data entries were detailed and elaborated to provide a clear report to the technician for proficiency and proper time management. Services were well-explained by means of clear verbal communication in addition to complete documentation on the repair order and service checklists. Managed services and repairs for SeaDoo, Kawasaki, Suzuki, Yamaha, Can-AM and Polaris. Insurance claims and damage estimates were performed and processed in a timely manner. Contacted and communicated customer concerns with techline in the event of a defect for authorization on repairs and coverage. Provided timely updates to customers regarding repair status and costs for repairs. Documented vehicle condition prior to service for pre-inspection, upsales, and to ensure the customer received their unit in the same cosmetic state.
Performed scheduled maintenance with an organized crew on over 80 vehicles daily. Provided clear recommendations upon examining the vehicle by performing thorough multi-point inspections and evaluations. Ensured that data entry was clear; information was to be documented in both technical and Laymen's terms to ensure the customer had thorough understanding of recommended repairs or services.
Completed online service certification through University of Toyota. Coursework included periodic maintenance, hybrid technology, EVAP/HVAC, TPMS systems and SRS Airbag.
Completed online service writer school through Yamaha in addition to training in current product releases, new technologies and unit updates. Overall training was focused on all models of side by sides, Waverunners, ATV's, cruisers and sport bikes. Completed interactive testing for Star Venture and Eluder, YXZ1000R/SS and Kodiak.
Completed in-depth online technical and service writer training. Fulfilled BMW testing requirements on all models; S-series, K-series, R-series and G-series. Studies included updates in software, electronics, engine management and efficiency, suspension and customer applications.
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