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Lead Skill Building Mentor Resume Example

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LEAD SKILL BUILDING MENTOR
Professional Summary
Team-oriented Lead Skill Building Mentor with strong track record of establishing solid relationships with clients, co-workers, administration and local agencies.
College graduate with extensive experience in management and leadership. Have obtained six years of management experience in retail, housing services, and mental health services, with a goal of advancing professionally in the human services field.
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Skill Highlights
  • Excellent communication skills
  • Experienced manager
  • Supervisory skills
  • Administrative skills
  • Professional writing skills
  • Microsoft Word/Excel and PowerPoint fluent
  • Can lift and carry 50+ lbs
  • Can stand or sit for extended periods of time
  • Exceptional problem solver
  • Results-oriented
  • Quick learner
  • File/records maintenance
  • Client-focused
  • Works well under pressure or deadlines
  • Works well in fast-paced environments
Professional Experience
May 2015
to
Current
Indian Trails Camp Grand Rapids, MI Lead Skill Building Mentor
  • Supervisor: Kenny Polzin, kpolzin@indiantrailscamp.org
  • I am responsible for overseeing up to 15 special needs adults and their staff during the Community-integrated Skill Building program.
  • Implementing basic foundations of pre-vocational skills with adults with special needs.
  • Transporting special needs adults into the community where they volunteer at local organizations and participate in community events.
  • Implementing emergency protocol if needed including; CPR, first aid, and Non Violent Crisis Intervention.
  • Filing out all reviews and data collection on consumer behavior, daily activities, and additional personal information. Also responsible for verifying staff paperwork at the end of every week and performing monthly summaries.
  • Completing documents to meet Kent and Ottawa Community Mental Health county requirements.
June 2012
to
May 2015
Central Michigan University Mount Pleasant, MI Apartment Supervisor
Supervisor: Nathan Tomson; 989-774-3111
  •  Responsible for overseeing and managing 55-64 apartments for Central Michigan University, including general condition, maintenance, and cleaning staff.
  • Communicating regularly and fluently with building maintenance, Residence Life offices, Campus Police, Office of Student Affairs, Office of International Affairs, and Pest Control.
  • Responsible for cleaning apartment to University standards and hiring additional cleaners as well as performing employee evaluations.
  • Performing bi-annual health and safety inspections.
  • Preparing, filing, and keeping records of all residents in a safe and organized manner.
  • Attending monthly manager meetings and keeping minutes for records.
  • Attending regular sensitivity and diverse populations training.
  • Promptly turning in and filing all documents with the Office of Residence Life.
  • Maintaining an organized and detailed schedule.
  • Handling all residence complaints and concerns.
  • Implementing emergency procedures when needed.
  • Communicating via e-mail and telephone with residents and their families in a professional and respectful manner.
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July 2011
to
June 2012
Kohls Department Store Mount Pleasant, MI Front End Lead
Supervisor: Craig Fraim; 989-773-4640
  • Managed point of sale section of the store during business hours
  • Maintained fluidity and ease of checkout process
  • Assisted in busy hours
  • Opened and closed registers
  • Counted cash in drawers
  • Encouraged Kohl's Charge sales by associates
  • Recognized associates for their achievements
  • Overseeing breaks and shift transitions
May 2009
to
July 2011
Kohl's Department Store Traverse City, MI Sales Associate
231-947-3713
  • Trained in: cash register, shoes, men's, women's, junior's, children's, home, returns, and jewelry.
  • Encouraged Kohl's Charge sales
  • Maintained excellent customer service and care standard.
Education and Training
2015
Central Michigan University Mount Pleasant, MI Bachelor of Science: Psychology Minor in Outdoor and Environmental Education
2015
National Outdoor Leadership Society Certification: Wilderness First Responder
2015
Central Michigan University Mount Pleasant, MI Certification in Project Learning Tree
2011
Northwestern Michigan College Traverse City, MI Associate of Science
2009
Buckley Community Schools Buckley, MI High School Diploma
Personal Information
I am a motivated and enthusiastic individual with a passion for helping others. I work best in high-paced, energetic settings and enjoy working with my hands. I have excellent customer service and management skills. I work well alone or in groups, and enjoy working around like-minded people. I devote 110% of myself to any project or task I am given and enjoy doing the best of my ability. Thank you for your consideration.
Additional Information
  • Authorized to work in the US for any employer
  • Class C license
Skills
Administrative, Management, Problem Solving, Customer Satisfaction, Customer Service, Multi-Task Management, Computer Proficient, Scheduling, Leadership.
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Resume Overview

Companies Worked For:

  • Indian Trails Camp
  • Central Michigan University
  • Kohls Department Store
  • Kohl's Department Store

School Attended

  • Central Michigan University
  • National Outdoor Leadership Society
  • Northwestern Michigan College
  • Buckley Community Schools

Job Titles Held:

  • Lead Skill Building Mentor
  • Apartment Supervisor
  • Front End Lead
  • Sales Associate

Degrees

  • Bachelor of Science : Psychology
    Certification : Wilderness First Responder
    Certification in Project Learning Tree
    Associate of Science
    High School Diploma

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