Lead Server Trainer/Management Trainee Resume Example Applebee's

LEAD SERVER TRAINER/MANAGEMENT TRAINEE

Professional Summary

Motivated person with over 20 years experience successfully serving customers in busy, restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering over 20 years experience providing service to dinner guests at high traffic restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Customer-oriented person with excellent interpersonal and communication skills focused on guest satisfaction. Recognized food and beverage expert. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Experienced person with over 20 years of experience in customer servse. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Sales inventory operations planning (SIOP)
Aftersales support
Creating sales strategies
[Specialization] property sales
Sales promotion
Sales report analysis
Sales floor support
Setting sales goals
Sales processes
Driving sales

Sales orientation
Internet sales
Territory sales management
Consistently meets sales goals
Maintenance plan sales
Sales background
Sales team leadership
Sales floor organization
Understanding of sales retention
Sales training and leadership

Work History

06/1999 to 05/2006Lead Server Trainer/Management TraineeApplebee's | Mesa, AZ

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Used cash registers and credit card machines to cash out customers, handling up to $60,00 in cash per event.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Checked identification to enforce age regulations for alcoholic beverages.
Achieved all sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Applebees restaurant while maintaining calm, professional demeanor.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Kept track of event finances, including initial deposits, due payments and final balances.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for Applebees restaurant with social relevancy and intentionality.

08/1994 to 06/1999Lead Server/Training ManagerMarie Callender's Restaurant & Bakery | Mesa, AZ

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Kept register accurate through correct billing, payment processing and cash management practices.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Greeted and maintained relationships with regular customers.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply for host station.

08/1987 to 05/1991ServerStallion Springs Resort | Tehachapi, CA

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Checked identification to enforce age regulations for alcoholic beverages.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Coordinated most events throughout banquet spaces, including weddings, reunions, and corporate meetings.

Education

High School DiplomaCalifornia Online School, Lancaster, CA

Accomplishments

Supervised team of 30 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.

Certifications

First Aid/CPR Certified

Resume Overview

Companies Worked For:

Applebee's
Marie Callender's Restaurant & Bakery
Stallion Springs Resort

School Attended

California Online School

Job Titles Held:

Lead Server Trainer/Management Trainee
Lead Server/Training Manager
Server

Degrees

High School Diploma

Lead Server Trainer/Management Trainee Resume Example

Resume Score: 80%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes