Lead Server Trainer/Management Trainee Resume Example
Love this resume?Build Your Own Now
LEAD SERVER TRAINER/MANAGEMENT TRAINEE
Professional Summary
Motivated person with over 20 years experience successfully serving customers in busy, restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Communicative dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering over 20 years experience providing service to dinner guests at high traffic restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Customer-oriented person with excellent interpersonal and communication skills focused on guest satisfaction. Recognized food and beverage expert. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Experienced person with over 20 years of experience in customer servse. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
|
|
Work History
06/1999 to 05/2006Lead Server Trainer/Management TraineeHoliday Inn Club Vacations | Galveston , TX
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used cash registers and credit card machines to cash out customers, handling up to $60,00 in cash per event.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Checked identification to enforce age regulations for alcoholic beverages.
- Achieved all sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Applebees restaurant while maintaining calm, professional demeanor.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Kept track of event finances, including initial deposits, due payments and final balances.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for Applebees restaurant with social relevancy and intentionality.
08/1994 to 06/1999Lead Server/Training ManagerMarie Callender's Restaurant & Bakery | City , STATE
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Kept register accurate through correct billing, payment processing and cash management practices
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Greeted and maintained relationships with regular customers
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Folded napkins and prepared silverware sets to provide adequate supply for host station
08/1987 to 05/1991ServerStallion Springs Resort | City , STATE
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Kept register accurate through correct billing, payment processing and cash management practices
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Bussed and reset all tables per shift, working efficiently to keep dining room and work areas clean
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Checked identification to enforce age regulations for alcoholic beverages
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Greeted and maintained relationships with regular customers
- Coordinated most events throughout banquet spaces, including weddings, reunions, and corporate meetings
Education
High School DiplomaCalifornia Online School, City
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certifications
- First Aid/CPR Certified
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Length
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- California Online School
Job Titles Held:
- Lead Server Trainer/Management Trainee
- Lead Server/Training Manager
- Server
Degrees
- High School Diploma
Similar Resumes
