LiveCareer-Resume

lead server trainer resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Competent Server Trainer offering 10 plus years of food service experience in restaurants. Quick learner with good multitasking skills and exceptional work ethic. Outgoing and energetic Server Trainer skilled at bringing new employees up to speed. Server trainer with strong verbal skills and written communication skills. As well as conversational abilities in speaking Spanish.


Skills
  • New Employee Mentoring
  • Safe Food Handling Practices
  • Team Member Training
  • Food Quality Standards
  • Task Coordination
  • Food Safety and Sanitation
  • Billing and Payment Processing
  • Employee Performance Reviews
  • Server Improvements
  • Client Retention
  • Employee Interviewing
  • Menu Memorization
  • Budget Administration
  • Dish Preparation
  • Order Accuracy
  • Guest Relations Management
  • Wine Pairings
  • Food and Beverage Pairings
Education
Clearfield High School Clearfield, UT Expected in 06/1995 Certified Nurses Assistant, HS Diploma : General Studies - GPA :
Work History
Milestone Retirement Communities - Lead Server Trainer
Oregon City, OR, 06/2018 - 07/2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Managed scheduling for 7-20 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Prepared specialty desserts for customers for special occasions.
  • Supported needs of 7- 20 wait staff who attended to specific needs of countless customers daily for fast paced restaurant with social relevancy and intentionality.
Holiday Retirement - Server Trainer
Evans, GA, 04/2013 - 03/2016
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback to server employees.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
McGraths Fish House - Lead Server
City, STATE, 10/2010 - 12/2013
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders and coordinated customer service.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared specialty desserts for customers for special occasions.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Explained menu items and suggested appropriate options for food allergy concerns.

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Resume Overview

School Attended

  • Clearfield High School

Job Titles Held:

  • Lead Server Trainer
  • Server Trainer
  • Lead Server

Degrees

  • Certified Nurses Assistant, HS Diploma

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