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Lead Server/Trainer Resume Example

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LEAD SERVER/TRAINER
Summary

Skilled Accounts Receivable Specialist bringing over 20 years' experience in credit and collections with expertise in providing suitable resolutions to client disputes. Skilled in preparing monthly reconciliation reports and statistical reports. Successful in reducing bad debt write-offs.

Skills
  • Audit procedures
  • Adjustment/billing posting
  • Payment management
  • General ledger
  • Accounts receivable expertise
  • Contract reviewing
  • Excellent customer service skills
  • Conflict resolution
  • Team player
  • Can work independently
  • Attention to detail within all aspects of the job or position
  • Always maintain upbeat, positive attitude
  • Never leave a team member to struggle, be willing to assist
Experience
10/2017 to Current
Lead Server/TrainerMurphy's Craft House － Indianapolis, Indiana
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to 32%.
  • Managed closing duties, including restocking items and reconciling cash drawer.
03/2014 to 07/2017
Server/Asst. Bartender/Part Time ManagerDetour Bar & Grill － Indianapolis, IN
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
05/2006 to 01/2014
OwnerDust Buster, Llc － Indianapolis, IN
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Added the ability to include small commercial/office cleaning into the company.
  • Maintain cleaning contracts that had set cleaning dates and times.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Oversaw daily operations of cleaning business, including 8-14 employees across 25 homes or businesses.
  • Set, updated and enforced policies to maintain consistency and quality at all levels.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of 8-14 workers, with goals of improving productivity, efficiency and cost savings.
09/1996 to 11/2006
Accounts Receivable Specialist/Contract AdministratorHays And Sons Complete Restoration － Indianapolis, IN
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 60-80 invoices monthly.
  • Generated, mailed and monitored invoices.
  • Handled wide range of special inquiries and certificates from customers, partners and government agencies.
  • Prepare all AIA Contracts and Change Orders.
  • Prepare all G702/703 Monthly billing.
  • Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
  • Processed up to 75 payments monthly.
  • Reviewed contracts, proposals, change orders and waivers to maintain accurate and up-to-date billing.
  • Reconciled all bank and credit card accounts for each Dept/job.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Processed journal entries, online transfers and payments.
  • Answered office phone calls and emails to direct customers and answer questions.
Education and Training
06/1980
High School DiplomaArlington Community High School － Indianapolis, IN
03/1983
Associate of Science: Business, JournalismIUPUI － Indianapolis, IN
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Resume Overview

Companies Worked For:

  • Murphy's Craft House
  • Detour Bar & Grill
  • Dust Buster, Llc
  • Hays And Sons Complete Restoration

School Attended

  • Arlington Community High School
  • IUPUI

Job Titles Held:

  • Lead Server/Trainer
  • Server/Asst. Bartender/Part Time Manager
  • Owner
  • Accounts Receivable Specialist/Contract Administrator

Degrees

  • High School Diploma
    Associate of Science : Business, Journalism

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