An honest, dependable, passionate leader dedicated to making a difference in the lives of others. Extremely customer-oriented with strong interpersonal skills. Respect all people and have the ability to remain open to other ideas, while treating people the way want to be treated. Highly efficient, organized, successful in planning and prioritizing multiple projects.
Skills
Courteous with Strong Service Mindset
Highly motivated
Excellent computer skills
Excellent oral and written communication skills
Passionate about helping others
Ability to plan, organize, implement, and coordinate projects
Negotiation skills
Ability to manage, investigate and resolve issues.
Education
Riverside City CollegeRiverside, CAExpected in 05/2022 – –Associate of Science:Business Administration - GPA:
Member of Umoja
Lynwood High SchoolLynwood, CAExpected in 06/2001 – –High School Diploma: - GPA:
Work History
Saic - Lead Server/Trainer Fort Lewis, WA, 10/2015 - Current
Managed over 20 calls per day and provide information to customers on restaurant information, food offered, opening and closing times, and any other general information as needed.
Assist restaurants when managers aren’t available by resolving any customer issues that arise.
Take lead role, dining room scheduling, making sure there is enough waitstaff for shift.
Responsible for training new servers in standard operating procedures of restaurant and demonstrate server duties to ensure proper training is completed.
Utilize Point of Sale (POS) system to complete credit card and cash transactions and ensure that all sales are accurately entered and accounted for during each shift.
Observed participants and provided corrective measures for skill improvement.
Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
Wrote contracts for company employees working towards satisfactory agreement between executives, employees and personal goal
State Of Colorado - Server/Trainer Denver, CO, 06/2010 - 09/2015
Served customers with food and beverages in positive and friendly manner.
Presents ordered choices in prompt and efficient manner.
Helped patrons select food and beverages by suggesting courses, explaining chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Was responsible in assisting with training new servers in standard operating procedures of restaurant and demonstrate server duties to ensure proper training was completed.
Utilized Point of Sale (POS) system to complete credit card and cash transactions and ensured that all sales were accurately entered and accounted for during each shift.
Provided continuous evaluation and feedback to server employees.
Cingular Wireless/AT&T - Help Desk Support City, STATE, 01/2008 - 05/2010
Answered 30+ calls from customers that needed help with their telephone services and mobile phone services.
Provided expert troubleshooting and problem-solving guidance over phone to ensure that customers were properly informed on how to use their phone’s features and services that were included as part of their plan.
Utilized company software to also process billing and payments for customers and give them updates on any balances owed or remaining fees that needed to be paid.
Also used company software to add phone services to customers accounts or remove services on customers’ accounts as requested such as adding another line, more internet data capacity, and additional entertainment options.
Also transferred calls from customers to insurance companies when customers reported phones as lost, damaged, or stolen and ensured that were re-directed to appropriate representative to handle their claim.
Imhoff & Associates - Case Analyst City, STATE, 03/2005 - 02/2007
Answered 30+ phone calls from customers seeking assistance with legal claims and questions.
Screened calls from customers and informed them of available cases that could be pursued, types of services offered from firm, right attorney who could handle their case, and re-directed calls to other parts of firm as needed.
Conducted client interviews/consultations for prospective clients and filled out client information sheets online using company software to document all aspects of client’s case and claims.
Emailed information to Sr. Case analysts and attorneys as required to ensure familiarity with case information.
Scheduled appointments on behalf of Sr. Case analysts and attorneys and called customers to remind them of their appointment times and which documents needed to bring to their meetings with attorney.
Compiled all information received from clients such as sensitive documents, identifications, financial documents, and other data and filed them as needed to ensure organized information while adhering to confidentiality procedures and handling.
Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
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