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Lead Server Trainer Resume Example

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LEAD SERVER TRAINER
Summary

To start this resume off I would like to tell you a little bit about why I think I would be perfect for your sales position. I am a self motivated , hard working , empathetic , team player , with a can do attitude who loves a good challenge. I excel at connecting with people and strive to always go above and beyond to take care of customers and potential customers . I look forward to speaking to you to further discuss my employment within your company . Oh I almost forget I am a country music junkie.

References:

Rikki Correa

Analee Hodges

Experience
05/2006 - CurrentRed Hat Inc. - Lead Server TrainerCO, State
  • Partnered with team members to efficiently serve food and beverages.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
  • Reduced food waste 20 % by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Served average of 50 patrons daily at Red Robin with exceptional service.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Worked directly with servers for more than 5 shifts during the training process.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Calculated charges, issued table checks and collected payments from customers.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
12/2014 - 07/2015Poppy Layne - SalesCity , STATE
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Listened to customer needs to identify and recommend optimal clothing selections.
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered customers' questions regarding products, prices and availability.
  • Suggested appropriate products and answered questions for customers.
  • Used product knowledge to assist customers and suggest products.
  • Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
02/2001 - 05/2007Applebee’s - Server Support Team LeadCity , STATE
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 40%.
  • Partnered with team members to efficiently serve food and beverages.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Skills

Highly motivated individual with a outgoing personality, strong work ethic , positive attitude, who has been given the strong characteristic with connecting with others.

Education and Training
Umpqua Community CollegeCity, StateSome College (No Degree): Counseling Psychology And Criminal Justice
06/1999Glide High SchoolCity, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Umpqua Community College
  • Glide High School

Job Titles Held:

  • Lead Server Trainer
  • Sales
  • Server Support Team Lead

Degrees

  • Some College (No Degree) : Counseling Psychology And Criminal Justice

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