Lead Server Trainer Resume Example Red Robin Gourmet Burgers

LEAD SERVER TRAINER

Summary

To start this resume off I would like to tell you a little bit about why I think I would be perfect for your sales position. I am a self motivated , hard working , empathetic , team player , with a can do attitude who loves a good challenge. I excel at connecting with people and strive to always go above and beyond to take care of customers and potential customers . I look forward to speaking to you to further discuss my employment within your company . Oh I almost forget I am a country music junkie.

References:

Rikki Correa

Analee Hodges

Experience

05/2006 - CurrentRed Robin Gourmet Burgers - Lead Server TrainerRoseburg, OR

Partnered with team members to efficiently serve food and beverages.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
Reduced food waste 20 % by overseeing and planning ingredients, anticipated customers and popularity of items.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Served average of 50 patrons daily at Red Robin with exceptional service.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Worked directly with servers for more than 5 shifts during the training process.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Calculated charges, issued table checks and collected payments from customers.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

12/2014 - 07/2015Poppy Layne - SalesRoseburg, OR

Bagged, wrapped and packaged purchases according to customer needs.
Restocked shelves with current merchandise in attractive displays to promote sales.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Handled credit and debit card payment processing to complete purchasing experience.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Listened to customer needs to identify and recommend optimal clothing selections.
Accepted and completed cash, check and credit card payments.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered customers' questions regarding products, prices and availability.
Suggested appropriate products and answered questions for customers.
Used product knowledge to assist customers and suggest products.
Protected store financial interests by monitoring customer behaviors and accurately managing cash drawers.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

02/2001 - 05/2007Applebee's - Server Support Team LeadRoseburg , OR

Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items
Upsold customers and optimized table-turns, outperforming wait staff average sales up to 40%.
Partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks.
Managed closing duties, including restocking items and reconciling cash drawer.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Skills

Highly motivated individual with a outgoing personality, strong work ethic , positive attitude, who has been given the strong characteristic with connecting with others.

Education and Training

Umpqua Community CollegeRoseburg, ORSome College (No Degree): Counseling Psychology And Criminal Justice

06/1999Glide High SchoolGlide, OR

Resume Overview

Companies Worked For:

Red Robin Gourmet Burgers
Poppy Layne
Applebee's

School Attended

Umpqua Community College
Glide High School

Job Titles Held:

Lead Server Trainer
Sales
Server Support Team Lead

Degrees

Some College (No Degree) : Counseling Psychology And Criminal Justice

Lead Server Trainer Resume Example

Resume Score: 80%

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