lead server trainer resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Outgoing Certified Server Trainer with proven drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs. Bringing 20 years of public expertise, including proficiency in retail. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer dedication and extremely oriented skills gained over 20-year retail career to long-term position.
Skills
Orientation procedures
Program performance assessment
Training program development
Classroom experience
Education and Training
Strayer UniversityWashington, DCExpected in ā āBBA:Bachelor in Business Management - GPA:
Experience
United Natural Foods Inc - Lead Server Trainer College Point, NY, 2010 - 06/2020
Trained new employees on service standards and menu items to improve onboarding processes.
Resolved guest issues related to food quality, service times and incorrect orders.
Multitasked effectively to deliver menu items to guests in timely manner.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Developed training program to improve menu knowledge of new hires.
Partnered with other servers to manage service to large parties such as receptions and banquets.
Delivered positive guest experiences to 8 tables or more while delivering exceptional service.
Bussed tables and removed unnecessary items to facilitate positive experiences.
Promoted specials and seasonal items with detailed descriptions of dishes.
Informed guests on recipes with attention to particular allergens.
Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
Created and offered additional materials to enhance training.
Explained goals and expectations required of trainees.
Developed skill-specific training programs to promote employee development.
Developed complete training programs and led training using expert learning techniques.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Documented training activities and changes to analyze program effectiveness.
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Managed various training courses by developing curricula, instructions, documents and written tests.
Maintained strong knowledge of serving by participating in workshops, conferences and online education classes.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Designed and directed orientation and training programs to meet client needs.
Purnells Old Folks Sausage - Cook Line Assembler City, STATE, 2008 - 2010
Followed work orders to correctly assemble building components.
Placed finished products in completed box in preparation for packing and distribution.
Assembled light and medium-sized parts in factory setting.
Tracked counts of work cycles for accuracy.
Boxed, labeled and moved items to keep production lines moving swiftly.
Completed accurate assembly work by positioning and aligning components.
Built and packaged products to comply with multiple work orders and deadlines.
Recognized defective material and reported issues to management.
Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Inspected and tested final products to verify conformance to established tolerances.
Assembled component parts of items and completed hand-finishing of final products.
Prevented jams or wasted materials by setting and verifying parts clearances.
Reviewed project specifications and documentation to understand task and deadline requirements.
Walmart - Cake Decorator City, STATE, 2005 - 2008
Decorated cakes for special occasions, including showers, birthdays and christenings.
Assisted customers with planning cake vision, including color, theme and size.
Answered phone calls, put in orders and handled customer disputes or complaints.
Cleaned display cases, utensils and working spaces to keep sanitary work environment.
Worked with common cake decorating and baking tools, such as mixers and carving tools.
Used pastry bags and tips to pipe messages and decorative roses onto cakes.
Stocked shelves and ordered inventory when product stock became low.
Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
Used photo cake software to create specialty birthday and anniversary cakes.
Applied creative techniques to design beautiful, memorable wedding cakes.
Coordinated supplies for bakery, including order placement, stock management and use.
Weighed flour to prepare batter, dough, filling and icing.
Planned out daily tasks and coordinated schedules to handle forecasted demand.
Coordinated necessary equipment and supplies to meet team requirements.
Maintained appropriate staffing levels by recruiting, hiring and training new team members.
Solicited new business through referrals and local canvassing.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Efficiently resolved problems or concerns to satisfaction of all involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
Built revenue by delivering innovative catering services, leading region in catering sales.
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