, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dynamic administrative professional and leader with 22+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Skills
Upbeat and Positive Personality
Order and Refund Processing
Issue and Complaint Resolution
Responding to Difficult Customers
Efficient and Detail-Oriented
Data Entry and Maintenance
POS Systems and Ordering Platforms
Customer Account Management
Billing Adjustments and Refunds
Computer Proficiency
Administrative and Office Support
Inbound and Outbound Calling
Proficiency in Microsoft Office and G Suite
Inventory Management
Invoice Preparation and Processing
Work History
08/2019 to CurrentLead Server TrainerShipt | Menlo Park, CA,
Observed participants and provided corrective measures for skill improvement.
Educated bartenders, clerks, and servers on responsible service protocols.
Presented training material with varied instructional methods to maintain attention of participants.
Inspected dishes and utensils for cleanliness.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
08/2014 to CurrentMystery shopperChewy | Edgerton, KS,
Shopped competition regularly to identify value offerings.
Evaluated items to assign grades and marked quality level, rejection status or acceptance.
Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
Used Microsoft Word and other software tools to create documents and other communications.
Evaluated customer service.
Played out scenarios to see if employee follows company procedures.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
02/2020 to 03/2020Customer Service AssociateCanon Business Process Services | Philadelphia, PA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Boosted sales revenue by skillfully promoting diverse service options.
Informed customers about special promotions and provided detailed information for various products.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Recommended products to customers, thoroughly explaining details.
Helped average of 40-60 customers every day by approaching conversations with positive attitude and focus on customer satisfaction
11/2019 to 03/2020Data Entry clerkKroger | West Valley City, UT,
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Scanned files, eliminating outdated records.
Verified accuracy of all computer system information by updating Jpeg and PDF data.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Added documents to file records and created new records to support filing needs.
02/1998 to 11/2012Temporary Adecco Employment Services | City, STATE,
Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Promptly responded to tenant complaints and concerns for over 2 properties.
Greeted approximately 3-5 prospective tenants weekly.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Provided clerical support to company employees by copying, faxing and filing documents.
Education
Expected in 01/2023Bachelors in Psychology | Counseling PsychologyGrand Canyon University, Phoenix, AZGPA:
Expected in 07/2019CERTIFICATE | PEER SUPPORTUniversity of ARIZONA FAMILY AND COMMUNITY MED, TUCSON AZ, GPA:
Received RECOVERY SUPPORT SPECIALIST CERTIFICATE
Expected in 07/2019CERTIFICATE | PEER SUPPORTUniversity of Arizona FAMILY AND COMMUNITY MED, Tucson, AZ, GPA:
Received WRAP WELNESS RECOVERY ACTION PLAN CERTIFICATE
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