Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivated, dependable professional with excellent leadership and planning abilities focused on delivering high-quality products on tight schedules. Monitor, train and encourage employees to improve skills and meet demanding targets. History of successfully developing and leading strong teams through proactive training and issue management.
Skills
(POS) system operations
Relationship management
Food inspection
Quality control
Dining customer service
Prompt table clearance
Food safety understanding
Table setting arrangements
Menu knowledge
Conflict and dispute resolution
Check payment processing
Liquor, wine and food service
High-volume dining
Effective customer upselling
Service prioritization
Menu memorization
Dish preparation
Bussing expertise
Price memorization
Buffet setup and takedown
Special dietary requirements
Payment processing
Cash drawer balancing
Customer greeting
ID verification
Credit and cash transactions
Cash management
Server technique training
Training initiatives
Planning and coordination
Competitive and consumer market analysis
Health code requirements
Hazardous chemical handling
High efficiency
Time management
Cleaning procedures
Troubleshooting skills
Supervision
Team management
Communications
Business operations
Organization
Relationship development
Team building
Customer service
Experience
01/2016 to CurrentLead Server Trainer99 Restaurants | Dartmouth, MA,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Partnered with team members to efficiently serve food and beverages.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
Managed closing duties, including restocking items and reconciling cash drawer.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Trained new employees on safety and serving positions to support team efficiency.
Looked for ways to go above and beyond job requirements.
10/2014 to 02/2016Server TrainerApplebee’s | City, STATE,
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Watched new staff for concerns such as drug use and card skimming.
Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Processed customer payments quickly and returned exact change and receipts.
Answered phone calls to assist customers with questions and take food orders.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Worked directly with servers for more than 5 shifts during the training process.
05/2011 to 10/2014Cashier, Server, Dishwasher City One Stop | City, STATE,
Cleaned dishes with detergent, rinsing and sanitizing chemicals in compartment sink.
Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
Read weekly sales inserts and monitored price changes.
Managed closing duties, including restocking items and reconciling cash drawer.
Helped customers find specific products, answering questions and offering advice.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed all assigned prep work.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Developed great team spirit with other personnel by pitching in and helping with task completion.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Washed pots, pans and trays by hand and using industrial washing machine.
Unboxed, stored and organized incoming kitchen supplies with every delivery.
Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Maintained and repaired dishwashing machine to keep dishes clean and kitchen running smoothly.
Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Assisted customers with account updates, new service additions and promotional offers.
Drove sales and add-on purchases by promoting specific item options to customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 06/2014High School Diploma | Callisburg High School, Callisburg, TXGPA:
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