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Lead Server/Trainer Resume Example

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LEAD SERVER/TRAINER
Professional Summary

Energetic [Job Title] with [Number] years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved [Number]% in [Timeframe] through exceptional budget management. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced [Type] restaurants. Familiar with training new staff how to complete work quickly. Outgoing and energetic about bringing new employees up to speed. Gifted instructor with strong verbal and written communication skills. Conversational abilities in [Language].

Skills
  • Food quality standards
  • Guest relations management
  • Order accuracy
  • Food and beverage pairings
  • Team member training
  • Wine service
  • Guest seating arrangements
  • Tableside Service
  • Cash handling
  • Bill computation
  • Menu presentation
  • Dining area maintenance
  • Employee Mentoring
  • Safe handling procedures
  • Front-of-house display creation
Work History
Lead Server/Trainer, 01/2020 to 09/2020
All Day Hospitality – Boston, MA
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
Bartender/ Lead Server Supervisor/Trainer, 01/2015 to 01/2018
Entertainment Cruises – Boston, MA
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Greeted and maintained relationships with regular customers.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Prepared beverages and filled food orders for customers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
Restaurant Server, 01/2013 to 01/2015
Legal Seafoods – Boston, MA
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by [Amount]%.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Calls Sales Representative, 01/2012 to 01/2014
LCN Insurance – Salem, NH
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
  • Expanded customer base [Number]% and boosted profit [Number]% in [Number] years.
  • Helped resolve client problems quickly with superior customer service.
  • Exceeded sales goals by [Number]% to increase revenue and facilitate selling of [Product or Service].
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Documented all customer interactions using [Software] and [Software] to capture data in processing system.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Developed and delivered engaging sales presentations to convey product benefits.
Education
High School Diploma: 2012
Burlington High School - Burlington, MA
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Resume Overview

Companies Worked For:

  • All Day Hospitality
  • Entertainment Cruises
  • Legal Seafoods
  • LCN Insurance

School Attended

  • Burlington High School

Job Titles Held:

  • Lead Server/Trainer
  • Bartender/ Lead Server Supervisor/Trainer
  • Restaurant Server
  • Calls Sales Representative

Degrees

  • High School Diploma : 2012

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