Hard-working employee with exceptional experience leading teams, delivering results, and exceeding expectations of management. Creative and motivated team member adept at utilizing other team member strengths with my own strengths to accomplish complex projects while giving the best customer service as possible.
Skills
Warm and Friendly
Customer Service-Oriented
Calm in High Pressure, Fast Pace Situations
Team Player
Transactions and Cash Handling
Able to Lift 30+ Pounds
Relationship Building
Decision Making
Multitasking and Prioritization
Team Leadership
Detail-Oriented
Reliable and Responsible
Work History
Lead Server, 12/2021 to Current Baltimore Country Club – Hampton, MD,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Used slow periods to restock supplies, ice, trays and delivery bags.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Bussed and reset tables to keep dining room and work areas clean.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Cultivated warm relationships with regular customers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Customer Service Associate/Head Cashier, 07/2020 to 11/2021 Tesla Motors – Glendale, AZ,
Worked closely with assistant store manager to solve problems and handle customer concerns on a daily basis.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked flexible schedule and extra shifts to meet business needs.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Learned duties for various positions and provided backup at key times.
Performed cash, card and check transactions to complete customer purchases.
Opened all cash drawers before store opened and collected all cash in drawers after store closed.
Crew Lead, 06/2019 to 03/2020 Emagine Theaters - Saline – City, STATE,
Trained employees in time management and proper ways to complete job duties.
Settled crew member disputes by addressing problems quickly and providing successful mediation.
Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
Monitored overall team and individual employee performance to verify work quality and address concerns.
Pitched in to help with short-staffed areas of the theater to ensure happy and satisfied customers before and after showings.
Communicated effectively and closely with upper management and team members.
Supervised start-of-day and end-of-day tasks to prepare work areas and remove debris and unnecessary supplies from work areas.
Pitched in to help with various job tasks, fill in for sick employees and complete tasks and services.
Counted cash drawers at end of shifts.
Education
Associate of Applied Science: Welding And Fabrication, Expected in 05/2023 Washtenaw Community College - Ann Arbor, MI GPA:
EMU Emerald Award Scholarship Recipient
Eastern Michigan University Dean's List [2019-2021]
3.82 GPA at Eastern Michigan University
Washtenaw Community College Dean's List [Fall 2021]
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