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lead server resume example with 13 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking Waiter with forty years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills
  • Service Oriented
  • Upselling and Cross Selling
  • Dining Room Cleaning and Upkeep
  • Special Requests and Substitutions
  • Team Player
  • Conflict and Complaint Resolution
  • Cool Under Press
  • Customer Service and Rapport
  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Warm and Friendly
  • Specials Promotion and Upselling
  • Relationship Building
  • Staff Training
  • Food Safety Standards
  • High-Volume Dining
  • Wine Pairings
  • POS Systems
  • Customer Service
  • Problem-Solving
  • Liquor, Wine and Food Service
  • Menu Memorization
  • Safe Food Handling
  • Menu Recommendations
  • Cleaning and Sanitizing
  • Food Inspection
  • Quality Control
  • Flexible Schedule
  • Team Leadership
Experience
Lead Server, 07/2013 - 08/2022
Grand Living At Lake Lorraine Cedar Rapids, IA,
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Managed twenty servers and staff members to effectively foster team-oriented environment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Worked with management to coordinate special functions and events.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Trained new servers on menu items and restaurant standards.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Held performance reviews to identify and correct areas needing improvement.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Managed tables throughout dining room to execute service at highest level.
Lead Server, 08/2009 - 07/2013
Grand Living At Lake Lorraine Sugar Land, TX,
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Suggested additional items to customers to increase restaurant sales.
  • Increased product sales by designing new menus and training employees on salesman's
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Managed tables throughout dining room to execute service at highest level.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
Education and Training
Bachelor of Arts: Culinary Arts, Expected in 01/1981
-
Culinary Institute of America - Hyde Park, NY
GPA:
Status -
Activities and Honors
Skills
  • Service Oriented
  • Upselling and Cross Selling
  • Dining Room Cleaning and Upkeep
  • Special Requests and Substitutions
  • Team Player
  • Conflict and Complaint Resolution
  • Cool Under Press
  • Customer Service and Rapport
  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Warm and Friendly
  • Specials Promotion and Upselling
  • Relationship Building
  • Staff Training
  • Food Safety Standards
  • High-Volume Dining
  • Wine Pairings
  • POS Systems
  • Customer Service
  • Problem-Solving
  • Liquor, Wine and Food Service
  • Menu Memorization
  • Safe Food Handling
  • Menu Recommendations
  • Cleaning and Sanitizing
  • Food Inspection
  • Quality Control
  • Flexible Schedule
  • Team Leadership
Work History
Lead Server, 07/2013 - 08/2022
Terra Fiamma Delray Beach, FL
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Managed twenty servers and staff members to effectively foster team-oriented environment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Worked with management to coordinate special functions and events.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Trained new servers on menu items and restaurant standards.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Held performance reviews to identify and correct areas needing improvement.
  • Trained new wait staff team members in proper procedures and important standards of establishment.
  • Managed tables throughout dining room to execute service at highest level.
Lead Server, 08/2009 - 07/2013
Vic&Angelo's Delray Beach, FL
  • Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
  • Suggested additional items to customers to increase restaurant sales.
  • Increased product sales by designing new menus and training employees on salesman's
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Managed tables throughout dining room to execute service at highest level.
  • Completed opening and closing checklists to ensure smooth restaurant operations.

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Resume Overview

School Attended

  • Culinary Institute of America

Job Titles Held:

  • Lead Server
  • Lead Server

Degrees

  • Bachelor of Arts

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