LiveCareer-Resume

lead server resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Cheerful [employee always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 30 years of experience in the restaurant industry, willing and able to adapt those skills to a new profession. Diligent Food Service worker with successful history in [Type] settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.

Skills
  • Accurate money handling
  • Bill computation
  • Menu presentation
  • Guest seating arrangements
  • High-volume dining
  • Banquet coordination
  • To-go order preparation
  • Front-of-house display creation
  • Guest relations management
  • Order accuracy
  • Guest relations
  • Bar terminology expertise
  • Food station setup
  • Item promotion
  • Compliance standards
  • Daily specials memorization
  • Dining area cleanliness
  • Cash handling expert
Education
Union High School Union, NJ, Expected in 1989 GED : - GPA :
Work History
Oakmont Management Group - Lead Server
Whittier, CA, 10/2012 - 03/2020
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Greeted and maintained relationships with regular customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Displayed enthusiasm and promoted food and beverage service to customers, successfully increasing referrals and walk-in business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared specialty deserts for customers including creme brulee and banans foster.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Oakmont Management Group - Lead Caterer
San Diego, CA, 10/1998 - 08/2012

organized, delivered and prepared food for large and small v.i.p. events

performed all tasks on time, always striving for host and guests ultimate satisfaction

Rudees On The Inlet Restaurant And Raw Bar - Lead Server
City, STATE, 10/1989 - 08/2012
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

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Resume Overview

School Attended

  • Union High School

Job Titles Held:

  • Lead Server
  • Lead Caterer
  • Lead Server

Degrees

  • GED

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