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Lead Server/Assistant Manager Resume Example

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LEAD SERVER/ASSISTANT MANAGER
Summary

Experienced food service professional with solid background in both fine dining and high volume environments and willingness to take on any task to support team needs. Knowledgeable about safe food handling requirements and order taking. Successful at maximizing satisfaction with speedy assistance.

Skills
  • Team leadership and development
  • Managerial experience
  • Customer relations
  • Soldering skills
  • Service prioritization
  • Dining customer service
  • Liquor, wine and food service
Experience
Half Way House Restaurant | Richmond, Virginia (VA)Lead Server/Assistant Manager08/2013 - 03/2020
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Placed reservations through phone and email
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served average of thirty patrons daily at a fine dining restaurant with consistent recommendations for exceptional service.
  • Checked menus to verify current selection availability and cleanliness.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Inspected restrooms for cleanliness and availability of supplies three times per shift.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Calculated charges, issued table checks and collected payments from customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Managed and collaborated with five servers and staff members and effectively fostered team-oriented environment.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Southern Railway Taphouse | Richmond, Virginia (VA)Server05/2015 - 02/2020
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Promoted desserts, appetizers and specialty drinks.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Served average of thirty patrons daily at fast paced restaurant with consistent recommendations for exceptional service.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
VCU Metals | Richmond, Virginia (VA)Art Studio Assistant06/2017 - 08/2017
  • Utilized personal protective equipment and proper ventilation systems to promote safe artwork creation.
  • Operated torches, saws and metal-smithing equipment to create functional artwork and jewelry products.
  • Critiqued other artists' work and gave constructive feedback.
  • Maintained a safe studio for students to work
  • Mentored other students on quality standards and improvements.
Education and Training
Virginia Commonwealth University | Richmond, VABachelor of Arts in Jewelry And Metalsmithing05/2018
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Resume Overview

Companies Worked For:

  • Half Way House Restaurant
  • Southern Railway Taphouse
  • VCU Metals

School Attended

  • Virginia Commonwealth University

Job Titles Held:

  • Lead Server/Assistant Manager
  • Server
  • Art Studio Assistant

Degrees

  • Bachelor of Arts in Jewelry And Metalsmithing

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