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Lead Server Resume Example

Resume Score: 80%

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LEAD SERVER
Summary

Experienced, offering dedication and service expertise developed over years of related experience. Successfully organize transaction documentation, handle funds and maintain records. People-person with positive and well organized nature.

Reliable with years of experience serving customers while operating cash register. Skilled at taking customers' orders accurately and delivering quickly. Courteous when helping customers with special requests.

Driven Cashier and Stocker with experience. Tackled multiple tasks daily ranging from stocking shelves with goods to processing payments using cash register. Consistently upbeat when helping customers and teammates.

Skills
  • Payment processing
  • Issue resolution
  • Cash drawer balancing
  • Liquor regulations and compliance
  • Merchandise restocking
  • Knowledge of wine and spirits
  • Customer greeting
  • Customer order recording
  • Credit and cash transactions
  • Cash register operation
  • ID verification
  • Staff mentoring
  • Customer assistance
  • Product recommendations
Experience
Lead Server|Comanche Red River Hotel Casino - Devol, OK|07/2018 - 12/2019
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Assisted in preparing for special events and banquets by setting up and taking down tables and chairs and decorating.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Maximized team performance by volunteering to train new employees on proper food handling, guest expectations and restaurant protocols.
  • Checked menus to verify current selection availability and cleanliness.
  • Prepared salads and appetizers to back up kitchen staff.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Served average of over a 100 patrons daily at restaurant/bar with consistent recommendations for exceptional service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to my self as a lead server, and if not able to handle myself, then supervisor or manager immediately.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Managed and collaborated with servers and staff members and effectively fostered team-oriented environment.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Meat Processing Supervisor |Taylor Sausage - Cave Junction, OR|07/2016 - 07/2017
  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
  • Monitored multiple databases to keep track of all company inventory.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Watched over other employees making sure that raw meat handling was being done by procedure, along with safety and cleanliness while still performing my job to handle and butcher raw meat.
  • Held before shift coaching meetings on communication, and positive healthy attitudes with others while at work.

Thift Store Associate/cashier |Nifty Thifty Stuff - Cave Junction, OR|02/2014 - 05/2014
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Processed returned items in accordance with store policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Built relationships with strategic partners leading to business development opportunities.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisor/manager for remediation.
Education and Training
Illinios Valley High School|Cave Junction, ORGED
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Resume Overview

Companies Worked For:

  • Comanche Red River Hotel Casino
  • Taylor Sausage
  • Nifty Thifty Stuff

School Attended

  • Illinios Valley High School

Job Titles Held:

  • Lead Server
  • Meat Processing Supervisor
  • Thift Store Associate/cashier

Degrees

  • GED

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