Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced server with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Skills
  • High-volume dining
  • Buffet setup and takedown
  • Food inspection
  • Menu memorization
  • Liquor, wine and food service
  • Table setting arrangements
  • Wine pairings
  • Sales Techniques
  • Price memorization
  • Seating assignment preparation
  • Relationship management
  • Menu knowledge
  • Food safety understanding
  • Service prioritization
  • Point of Sale (POS) system operations
  • Dining customer service
  • Effective customer upselling
  • Table Bussing
  • Check payment processing
Experience
03/2021 to Current Lead Server Sunrise Senior Living | Norwood, MA,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
11/2020 to 03/2021 Car Salesman CMA COLONIAL AUTO CENTER | City, STATE,
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Worked with customers and sales management to reach price agreements and explain all warranty, sales and option package procedures.
  • Adhered to all standards of quality and service as well as regulatory requirements.
  • Sold trade-ins and located desirable purchases and vehicle auctions.
  • Responded to inquiries from potential customers via email and telephone.
  • Maximized used inventory quality by managing trade-ins effectively and sourcing more desirable vehicles at auctions.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Showcased vehicle features and took customers on test drives in local area.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Provided information about sales processes, warranty requirements and service standards.
  • Checked purchased vehicles at delivery for damage and final preparations.
  • Answered customer emails and telephone requests for information.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
08/2020 to 11/2020 Lead Server Trainer Renewal | City, STATE,
  • Trained new employees on service standards and menu items to improve onboarding processes.
  • Informed guests on recipes with attention to particular allergens.
  • Partnered with other servers to manage service to large parties such as receptions and banquets.
  • Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
  • Resolved guest issues related to food quality, service times and incorrect orders.
  • Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
  • Multitasked effectively to deliver menu items to guests in timely manner.
  • Bussed tables and removed unnecessary items to facilitate positive experiences.
  • Built extensive knowledge of menu items and wine pairings to drive sales.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Calculated charges, issued table checks and collected payments from customers.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Education and Training
Expected in 06/2004 GED | Tazewell High School, Tazewell, VA GPA:

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Resume Overview

School Attended

  • Tazewell High School

Job Titles Held:

  • Lead Server
  • Car Salesman
  • Lead Server Trainer

Degrees

  • GED

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